Sales Support Team- CSR III
We are looking for goal-oriented, Customer Focused Inbound Service Representatives to provide world-class customer service to our customers. WM SBS is a leading provider of waste management environmental solutions, and we offer a fun and engaging work environment, a great compensation and benefits package, and opportunities to grow with our organization.
Requirements
ā¢ Handle incoming calls, emails, inquiries and transactions from various segments within the book of business.
ā¢ Possess a strong knowledge of internal process, understands relationships and key linkages between business units.
ā¢ Collaborate with internal and external parties to coordinate service related activities and manage client projects.
ā¢ Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions.
ā¢ Provide customer proactive service and education regarding service options, charges, billing, and contracts.
ā¢ Document each interaction, ensuring service, pricing and other required information are entered into our Acorn system.
ā¢ Strive to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals.
ā¢ Maintain routine customer service related reports and creates reports as requested.
Benefits
ā¢ Medical, Dental, Vision, Life Insurance and Short Term Disability
ā¢ Stock Purchase Plan
ā¢ Company match on 401K
ā¢ Paid Vacation
ā¢ Holidays
ā¢ Personal Days
Apply tot his job
Apply To this Job
Requirements
ā¢ Handle incoming calls, emails, inquiries and transactions from various segments within the book of business.
ā¢ Possess a strong knowledge of internal process, understands relationships and key linkages between business units.
ā¢ Collaborate with internal and external parties to coordinate service related activities and manage client projects.
ā¢ Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions.
ā¢ Provide customer proactive service and education regarding service options, charges, billing, and contracts.
ā¢ Document each interaction, ensuring service, pricing and other required information are entered into our Acorn system.
ā¢ Strive to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals.
ā¢ Maintain routine customer service related reports and creates reports as requested.
Benefits
ā¢ Medical, Dental, Vision, Life Insurance and Short Term Disability
ā¢ Stock Purchase Plan
ā¢ Company match on 401K
ā¢ Paid Vacation
ā¢ Holidays
ā¢ Personal Days
Apply tot his job
Apply To this Job