Sales Support Specialist
Sales Support Specialist
JOB RESPONSIBILITIES
The Sales Support role is to assist the Account Managers in growing and maintaining business for ABB Optical Group. This includes providing value added services to customers and the sales team. The job requires teaming as well as solo work on various projects. This role supports the business performance within a Region.
Essential Responsibilities Include the following. Other duties and special projects within the region may be assigned.
Help Region Retain Business and Customer Escalations either from Account Managers or Customers through proactive outreach and extra TLC with at risk customers to assist AM’s as needed by Day-to-day Support of AM’s (At Risk Customers/Customers that don’t want to wait on hold)
Checking Order status
Check on lost packages
Account maintenance
Credit Assistance
Backorder reports as needed
Help with training customers as needed (ie: B2B, B2C, invoice look up for returns)
Vendor reports
Proactive outreach and extra assistance with at risk customers to assist AM’s as needed and new account on boarding to assist AM’s create stickiness
Assist on how to use website
Ensure they do not have any questions / if so answer
Try to find out if they are going direct for any manufacturer
Discuss Lab / GP
Set up follow up call cadence to check in again
Routinely and consistently utilize reports and business intelligence to assist with customer targeting
Consistently support POA deliverables on a monthly and quarterly basis
Effectively and professionally interact with all teammates within their respective region which could include inside sales, customer advocate, sales support, and Business Development
Develop and maintain strong working relationships with Internal and External Partners
Manage Sales Support Inbox- Coordinate with appropriate departments based on Sales Initiatives to ensure account set up and provide communication back to the Account Managers. Sales Program inbox includes Account maintenance, Lead Development and follow up
Adhere to all company sales policy and guidelines
Supervisory Responsibilities: None
QUALIFICATIONS
Required Qualifications
High School diploma, GED or equivalent
At least two years of Outbound call center experience / Customer Service Experience
Solid Written and Verbal Communication Skills
Basic skills with general PC usage and applications
Basic skills with MS Office applications
Desired Qualifications
Bachelor’s Degree
Client Relationship Management (CRM) System experience
Ability to meet deadlines
Ability to work with multiple groups and departments
For U.S. Candidates
Compensation Range
The anticipated base salary range for this position is $33,000 to $45,000 annually. This represents the good-faith estimate of the compensation range at the time of posting.
Actual pay will be based on job-related factors, which may include:
Geographic location
Relevant experience
Education and qualifications
Job-related skills
Internal equity considerations
Applicable minimum wage laws
This position may also be eligible for a bonus and/or commission plan, subject to the terms of the applicable plan.
Benefits
Depending on eligibility and position, employees and/or eligible dependents may participate in Company-sponsored benefit programs, which may include:
Medical, dental, and vision insurance
Life and group life insurance
Voluntary supplemental life insurance
Supplemental health benefits (critical illness, hospital, accident)
Short- and long-term disability
Paid family leave (where applicable by state law)
401(k) plan
Tuition reimbursement
Eyewear discounts
Time-Off Benefits
Eligible U.S. employees receive the following time-off benefits (subject to Company policy and applicable state/local laws):
Paid vacation and/or sick time
Paid holidays
Birthday PTO
(Some states require front-loaded sick leave; others accrue. The Company will comply with all applicable local requirements.)
Accessibility and Accommodations
Upon request and consistent with applicable law, ABB Optical will provide reasonable accommodations to individuals with disabilities during the application and hiring process.
To request an accommodation, please email [email protected] and include your name and contact information so we can follow up promptly.
Equal Opportunity Employer
ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability.
International Candidates
The compensation and benefits information in this posting applies to candidates hired in the United States. Candidates hired outside the United States will receive compensation and benefits aligned with their local market.
Apply Now
JOB RESPONSIBILITIES
The Sales Support role is to assist the Account Managers in growing and maintaining business for ABB Optical Group. This includes providing value added services to customers and the sales team. The job requires teaming as well as solo work on various projects. This role supports the business performance within a Region.
Essential Responsibilities Include the following. Other duties and special projects within the region may be assigned.
Help Region Retain Business and Customer Escalations either from Account Managers or Customers through proactive outreach and extra TLC with at risk customers to assist AM’s as needed by Day-to-day Support of AM’s (At Risk Customers/Customers that don’t want to wait on hold)
Checking Order status
Check on lost packages
Account maintenance
Credit Assistance
Backorder reports as needed
Help with training customers as needed (ie: B2B, B2C, invoice look up for returns)
Vendor reports
Proactive outreach and extra assistance with at risk customers to assist AM’s as needed and new account on boarding to assist AM’s create stickiness
Assist on how to use website
Ensure they do not have any questions / if so answer
Try to find out if they are going direct for any manufacturer
Discuss Lab / GP
Set up follow up call cadence to check in again
Routinely and consistently utilize reports and business intelligence to assist with customer targeting
Consistently support POA deliverables on a monthly and quarterly basis
Effectively and professionally interact with all teammates within their respective region which could include inside sales, customer advocate, sales support, and Business Development
Develop and maintain strong working relationships with Internal and External Partners
Manage Sales Support Inbox- Coordinate with appropriate departments based on Sales Initiatives to ensure account set up and provide communication back to the Account Managers. Sales Program inbox includes Account maintenance, Lead Development and follow up
Adhere to all company sales policy and guidelines
Supervisory Responsibilities: None
QUALIFICATIONS
Required Qualifications
High School diploma, GED or equivalent
At least two years of Outbound call center experience / Customer Service Experience
Solid Written and Verbal Communication Skills
Basic skills with general PC usage and applications
Basic skills with MS Office applications
Desired Qualifications
Bachelor’s Degree
Client Relationship Management (CRM) System experience
Ability to meet deadlines
Ability to work with multiple groups and departments
For U.S. Candidates
Compensation Range
The anticipated base salary range for this position is $33,000 to $45,000 annually. This represents the good-faith estimate of the compensation range at the time of posting.
Actual pay will be based on job-related factors, which may include:
Geographic location
Relevant experience
Education and qualifications
Job-related skills
Internal equity considerations
Applicable minimum wage laws
This position may also be eligible for a bonus and/or commission plan, subject to the terms of the applicable plan.
Benefits
Depending on eligibility and position, employees and/or eligible dependents may participate in Company-sponsored benefit programs, which may include:
Medical, dental, and vision insurance
Life and group life insurance
Voluntary supplemental life insurance
Supplemental health benefits (critical illness, hospital, accident)
Short- and long-term disability
Paid family leave (where applicable by state law)
401(k) plan
Tuition reimbursement
Eyewear discounts
Time-Off Benefits
Eligible U.S. employees receive the following time-off benefits (subject to Company policy and applicable state/local laws):
Paid vacation and/or sick time
Paid holidays
Birthday PTO
(Some states require front-loaded sick leave; others accrue. The Company will comply with all applicable local requirements.)
Accessibility and Accommodations
Upon request and consistent with applicable law, ABB Optical will provide reasonable accommodations to individuals with disabilities during the application and hiring process.
To request an accommodation, please email [email protected] and include your name and contact information so we can follow up promptly.
Equal Opportunity Employer
ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability.
International Candidates
The compensation and benefits information in this posting applies to candidates hired in the United States. Candidates hired outside the United States will receive compensation and benefits aligned with their local market.
Apply Now