Sales Operations Manager

This is a remote position.EV.Careers is currently seeking a full-time Sales Operations Manager for one of our partners, a growing manufacturer and provider of electric vehicle (EV) charging solutions serving both NEVI and non-NEVI markets across the United States. In this position, you will play a critical role in supporting end-to-end commercial operations — managing sales processes, coordinating order fulfillment, overseeing accounts receivable, and serving as a key cross-functional liaison between U.S. sales teams, the global parent organization, and domestic manufacturing operations. This role is on-site, with no option to work remotely/from home. Travel may be required for customers, trade shows, and the domestic manufacturing site. Flexible working hours may be required to coordinate with international teams across time zones.Responsibilities

Oversee quote generation, sales order processing, proposal development, and the submission of customer-facing documentation
Lead RFx response efforts (RFI / RFQ / RFP) and develop thorough, well-organized proposal packages
Ensure CRM data integrity across pipeline management, revenue forecasting, and pricing frameworks
Administer and document commercial terms, including Incoterms, payment schedules, and warranty conditions
Partner with production, supply chain, logistics, and project management teams to align on manufacturing timelines and delivery targets
Track order backlog, demand forecasts, and safety stock positions while generating regular status reports
Proactively surface and mitigate operational risks — including scheduling shifts, inventory constraints, and site readiness — to keep deliveries on track
Oversee the preparation and distribution of invoices and all customer-facing billing records
Monitor AR aging buckets (30/60/90 days) and collaborate with Sales and Finance to drive timely collections
Ensure adherence to contractual payment terms and flag emerging financial risks before they escalate
Process credit memos, resolve billing discrepancies, and maintain accurate supporting financial documentation
Build and maintain accounts receivable reports and executive-level dashboards
Act as the primary operational bridge connecting U.S. Sales, global parent organization, manufacturing, finance, and customer support functions
Manage compliance documentation requirements for government-funded programs, including NEVI and Buy America Build America (BABA)
Develop and maintain recurring dashboards that reflect sales performance, order delivery status, AR health, and pipeline trends
Mine operational data to uncover inefficiencies and drive continuous process improvements
Stay current on EV market developments, competitive dynamics, and infrastructure funding programs
Facilitate customer-facing communications, coordinate delivery updates, and support preparation for client meetings
Maintain accurate records of warranty coverage and contractual commitments across the customer portfolio



Requirements

A Bachelor's degree in Business Administration, Supply Chain Management, Finance, or a closely related discipline
Minimum 3–7 years of hands-on experience in Sales Operations, Order Management, or AR/Billing roles within a manufacturing or B2B setting
Advanced Excel skills combined with working knowledge of CRM and ERP platforms such as Salesforce, SAP, or Oracle
Excellent written and verbal communication skills paired with a strong ability to stay organized in a fast-paced environment
Proven ability to juggle competing priorities and deliver results while collaborating across multiple departments and functions
Preferred Qualifications

Prior experience in the EV charging, energy, automotive, or hardware manufacturing sectors is strongly preferred
Demonstrated background in accounts receivable management, encompassing billing operations, aging report analysis, and credit evaluation
Previous experience within a multinational organization or a track record of successfully coordinating with international counterparts
Bilingual capability is an advantage given the frequent collaboration with global teams across multiple time zones



Benefits

100% of health is covered by the employer
401k 6% match
Life Insurance
80 hours of vacation
40 hours of leave







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