Sales Generalist (Tempe)
About the position The Sales Generalist position at IKEA involves providing exceptional customer service and sales support in a call center environment. The role focuses on delivering excellent experiences to customers, maximizing sales through effective communication, and utilizing modern technology to engage with customers remotely. The position requires a strong interest in home furnishings and the ability to work in a fast-paced, dynamic retail environment. Responsibilities • Deliver excellent experiences to call center customers and maximize sales by providing great offers and convenient solutions. • Provide qualitative customer sales support in all call center channels, including live video calls, to secure a great customer experience. • Utilize active selling techniques to offer home furnishing solutions and demonstrate proficiency in relevant call center digital planning tools. • Stay up to date with IKEA product range and services to maintain the ability to steer sales. • Provide feedback on data improvement needs to enhance customer service knowledge among co-workers. • Capture relevant customer insights to improve the overall customer experience. Requirements • Minimum 1-2 years experience working in a call center supporting and selling to customers utilizing multiple communication channels. • Strong social skills and a passion for working with people. • Ability to communicate correctly, confidently, and clearly in local language(s) across channels. • Expert knowledge of the IKEA product and service range and general knowledge of home furnishing design. • Ability to work with modern tools and systems in a dynamic retail environment. Nice-to-haves • Experience in a sales-oriented role. • Familiarity with digital planning tools used in call centers. Benefits • Paid parental leave • Paid holidays • Health insurance • Dental insurance • Paid time off • Vision insurance • Referral program • Retirement plan • Pet insurance Apply tot his job