Roadside Assistance Technician / Tow Driver

Roadside Assistance Technician / Tow Driver is a job that provides variety and independence, with opportunities to help others, solve problems, and provide great customer service. As a part of the Emergency Roadside Assistance team, you will operate a service truck or tow truck to assist AAA members and other motorists, utilizing GPS and maps to locate breakdown locations, and providing excellent customer service to ensure 100% member satisfaction.RequirementsHigh school diploma or equivalent and a valid driver's license21 years of age or olderValid state driver's license with minimal driving infractions / incidentsExperience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable dutiesStrong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectationsBenefitsHourly rates starting at $21.00 for North CarolinaOvertime earning potential at time and a half the hourly wageShift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5amFully paid trainingMedical, dental and vision benefits401k with employer matchPaid parental leave and adoption assistancePaid Time Off (PTO), company paid holidays, CEO days and floating holidaysPaid volunteer day annuallyTuition assistance program, professional certification reimbursement program and other professional development opportunitiesAAA MembershipDiscounts, perks, rewards and much moreOriginally posted on Himalayas

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