Roadshow Support Specialist (Part-Time, Weekends)

True Classic is hiring a Part-Time Weekend Roadshow Support Specialist to lead weekend field execution and real-time support for our Costco roadshow program. In this role you will serve as the central point of contact for field teams, troubleshoot operational issues, and coordinate solutions to ensure seamless execution and maximize weekend sales performance.

All of True Classic's roles are global and omni-channel, leading designated areas of accountability across all product categories, countries, and different sales & marketing channels. This means you will have the opportunity to impact our operations worldwide, ensuring a cohesive strategy that aligns with our overall business objectives and drives success across various markets and platforms

Areas of Accountability

Weekend Roadshow Support & Execution
• Serve as the primary on-call support for weekend roadshows, ensuring rapid response to field team needs
• Provide real-time troubleshooting across staffing, inventory, and merchandising execution

Field Communication & Coordination
• Act as the central point of contact for field reps, regional managers, and Costco/warehouse partners
• Maintain constant communication via Slack and other real-time tools to ensure alignment

Issue Resolution & Escalation Management
• Quickly assess and resolve field issues that impact sales performance
• Coordinate solutions for last-minute coverage gaps, including rep call-outs or absences

Performance Monitoring & Risk Mitigation
• Monitor weekend performance and proactively flag risks to prevent lost sales opportunities
• Support achievement of key metrics including sales targets, response times, and coverage

Cross Functional Collaboration
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