RMA Technician, Amazon

• Troubleshoot and assist in identifying any potential issues that prevents items from being restocked.• Follow proper procedure to document test results and quality inspections by gathering proper documentation.• Identify, troubleshoot and repair any issues prior to releasing any product to the restock department.• Review materials and resources to ensure accuracy and quality standards are met prior to restocking.• Process product returns and Conduct product failure analysis.• Handle the day-to-day RMA disposition duties.• Maintain, review and update process documentation on a regular basis; creating documents as required.• Assist Customer Service with RMA Authorization processing as needed.• Work closely with internal departments such as Operations, Customer Service, and Technical Support.• Meet and exceed internal and external Service Level Agreements.• Review current processes on a regular basis and implement new processes as required.• Filter current Liquidation inventory by analyzing products for restock capabilities.BASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experience- High school or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Work 40 hours/week, and overtime as requiredPREFERRED QUALIFICATIONS- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reachAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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