Inbound Customer Service Agent
Description:
Provide direct support to GE Appliances Owners
Strong focus on sales and service
Responsibilities include product information, registration support, service inquiries, and troubleshooting
Requirements:
One-year relevant working experience in a customer service or sales environment
Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues
Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner
Requires a high degree of concentration and attention to detail to manage daily activity
Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization
Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products
Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities
Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once
Ability to effectively work at home
Benefits:
Paid on-the-job training and mentoring
Work-from-home opportunities (equipment provided)
No weekend shifts
Paid time off
Medical, dental, vision, and prescription benefits eligibility on day one of employment
401(k) program with a company match
Short-term and long-term disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities
Apply Now
Provide direct support to GE Appliances Owners
Strong focus on sales and service
Responsibilities include product information, registration support, service inquiries, and troubleshooting
Requirements:
One-year relevant working experience in a customer service or sales environment
Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues
Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner
Requires a high degree of concentration and attention to detail to manage daily activity
Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization
Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products
Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities
Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once
Ability to effectively work at home
Benefits:
Paid on-the-job training and mentoring
Work-from-home opportunities (equipment provided)
No weekend shifts
Paid time off
Medical, dental, vision, and prescription benefits eligibility on day one of employment
401(k) program with a company match
Short-term and long-term disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities
Apply Now