**Rewritten Job Title:**

Experienced Financial Customer Service Professional – Remote Opportunity to Launch Career in Financial Services **Rewritten Job Description:** Join arenaflex's Team of Dedicated Professionals and Chart Your Own Path in Financial Services At arenaflex, we believe that transforming financial lives starts by giving our people the freedom to transform their own. Our vision for the future is built on the idea of flexibility, inclusivity, and work-life balance. We're not just a company – we're a community that values purpose, well-being, and growth. Our associates dedicate thousands of hours to volunteering for causes that matter most to them, and we're proud to create a welcoming and inclusive environment that fosters collaboration and creativity. Grow Your Career and Help Customers Achieve Financial Freedom We're seeking an experienced Financial Customer Service Professional to join our team and launch their career in financial services. As a remote opportunity, you'll have the flexibility to work from anywhere while collaborating with a team of associates to provide exceptional service to our customers. If you're passionate about delivering quality customer service, have a strong work ethic, and are eager to learn and grow, we want to hear from you. Key Responsibilities: Provide excellent service within our call center for our customers' retirement savings accounts Educate and empower our customers without having to make cold calls or sales Communicate critical plan updates and changes Process contribution changes, loans, and withdrawals Process general account changes upon direction from the customer Receive the opportunity to train and study to obtain FINRA Series 6 & 63 licenses What You'll Bring: Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday Associates degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience Capability to work overtime as required based on business need What Will Set You Apart: Fluency in both English and Spanish Financial Services or call center experience FINRA series 6 and 63 or higher equivalent licensure A passion for providing quality customer service Desire to engage with customers over the phone Capability to adapt communication style while servicing our diverse customer base Attention to detail and ability to learn and apply financial industry policies, processes, and procedures Required Minimum Internet Specifications: To ensure you're set up for success, you'll be required to provide reliable high-speed internet with a wired connection as well as a place in your home to attend training and work without interruption. Other necessary computer equipment, headset, and training materials will be provided. Minimum service level of 50Mbps download and 10Mbps upload to ensure the best voice quality Associates are required to connect their computers directly to a modem or router using an Ethernet cable to ensure consistent voice quality What We Offer You: We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. Medical, dental, vision, and life insurance Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup Tuition reimbursement up to $5,250/year Business-casual environment that includes the option to wear jeans Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year Paid volunteer time — 16 hours per calendar year Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work, and play. BRGs are open to all. Base Salary Range: The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances, a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Equal Opportunity Employer: We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. How to Apply: Ready to take the first step in your career journey? Apply now to join our team of dedicated professionals at arenaflex. We can't wait to hear from you! Job Posting End Date: Job posting end date: 09-05-2025 at 12:01 am Want the Latest Money News and Views? Stay up-to-date with the latest money news and views shaping how we live, work, and play. Sign up for arenaflex's and check out [link]. Workplace Flexibility: Remote – Nationwide Apply for this job