Rewritten Job Title:
Experienced Customer Experience Training Professional – Fire Systems and Building Automation Solutions
**Rewritten Job Description:**
Join careerzynith's HBT CX Learning & Enablement Team as a Sr Customer Experience Training Professional – Fire Systems
At careerzynith, we're committed to delivering exceptional customer experiences through innovative solutions and expert training. As a Sr Customer Experience Training Professional – Fire Systems, you'll play a vital role in shaping the future of our Building Automation business in North America. If you're passionate about customer-centric training, have expertise in fire systems, and are eager to join a dynamic team, we invite you to explore this exciting opportunity.
About careerzynith's HBT CX Learning & Enablement Team
careerzynith's HBT CX Learning & Enablement team is dedicated to empowering our customers with the knowledge and skills they need to succeed. As a key member of this team, you'll work closely with our CX Training Manager to develop and deliver high-quality training programs that meet the evolving needs of our customers. With a focus on fire systems and building automation solutions, you'll have the opportunity to make a significant impact on our customers' experiences and drive business growth.
Key Responsibilities
As a Sr Customer Experience Training Professional – Fire Systems, your key responsibilities will include:
Curriculum Development and Delivery: Assist in updating and developing new and existing curriculum for customer technical training, ensuring it remains relevant and effective.
Brand Expertise: Possess expertise in multiple brands/product lines relevant to the role, including Honeywell fire products such as Notifier, Gamewell-FCI, Fiplex, Fire-Lite, Silent Knight, Xtralis, and Farenhyt.
Global Training Team Collaboration: Coordinate with the global training team on brand training roadmaps and learning paths to ensure seamless delivery and consistency.
Face-to-Face and Virtual Classroom Training: Deliver high-quality, face-to-face and virtual classroom technical training for careerzynith customers, ensuring best-in-class delivery through customer satisfaction surveys.
Quality Assurance: Ensure the quality of training content remains relevant, acting upon customer feedback to drive improvements in training offerings.
Mobile Technology Integration: Utilize mobile technology to live stream classes for virtual training sessions, enhancing the learning experience for customers.
Customer Interface: Interface with customers on a daily basis via phone calls or text messaging to coordinate with students, including class times, course content, private training events, and answering technical support questions.
Subject Matter Expertise: Support Learning & Enablement new training development programs by acting as a subject matter expert, validating content and course structures.
Bespoke Training Development: As required, develop and deliver bespoke customer trainings either via virtual classroom or at customer premises.
Learning Development Paths: Identify learning development paths for students attending classes, encouraging uptake of further careerzynith training through awareness of Learning & Enablement offerings.
Team Collaboration: Participate and contribute to team meetings and other company meetings across the careerzynith organization.
Target Achievement: Ensure the achievement of all individual and team targets and KPIs, focusing on end-user customers and including time of contact with customers.
Benefits of Working for careerzynith
As an careerzynith employee, you'll enjoy a comprehensive benefits package, including:
Performance-Driven Salary: A competitive salary range of $40/hr - $50/hr, with opportunities for growth and development.
Cutting-Edge Work: Collaborate with dedicated experts in their fields to develop innovative solutions that make a real impact.
Comprehensive Benefits Package: Employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance.
Flexible Work Arrangements: Enjoy the flexibility to work remotely, with frequent travel required to meet with customers and collaborate with team members.
Professional Development Opportunities: Pursue ongoing education and training to enhance your skills and advance your career.
Qualifications
To succeed in this role, you'll need:
YOU MUST HAVE:
Training program delivery experience.
Experience with commercial fire products.
Knowledge of at least one of the following Honeywell fire products: Notifier, Gamewell-FCI, Fiplex, Fire-Lite, Silent Knight, Xtralis, Farenhyt.
WE VALUE:
Bachelor's degree or technical training program.
NICET certification.
About careerzynith
careerzynith is a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses. We're dedicated to making the world smarter, safer, and more sustainable through our innovative products and solutions.
Join the careerzynith Team
If you're passionate about delivering exceptional customer experiences and have expertise in fire systems and building automation solutions, we invite you to apply for this exciting opportunity. Don't miss the chance to join a dynamic team and make a real impact on our customers' lives.
Apply to this job
Apply for this job
**Rewritten Job Description:**
Join careerzynith's HBT CX Learning & Enablement Team as a Sr Customer Experience Training Professional – Fire Systems
At careerzynith, we're committed to delivering exceptional customer experiences through innovative solutions and expert training. As a Sr Customer Experience Training Professional – Fire Systems, you'll play a vital role in shaping the future of our Building Automation business in North America. If you're passionate about customer-centric training, have expertise in fire systems, and are eager to join a dynamic team, we invite you to explore this exciting opportunity.
About careerzynith's HBT CX Learning & Enablement Team
careerzynith's HBT CX Learning & Enablement team is dedicated to empowering our customers with the knowledge and skills they need to succeed. As a key member of this team, you'll work closely with our CX Training Manager to develop and deliver high-quality training programs that meet the evolving needs of our customers. With a focus on fire systems and building automation solutions, you'll have the opportunity to make a significant impact on our customers' experiences and drive business growth.
Key Responsibilities
As a Sr Customer Experience Training Professional – Fire Systems, your key responsibilities will include:
Curriculum Development and Delivery: Assist in updating and developing new and existing curriculum for customer technical training, ensuring it remains relevant and effective.
Brand Expertise: Possess expertise in multiple brands/product lines relevant to the role, including Honeywell fire products such as Notifier, Gamewell-FCI, Fiplex, Fire-Lite, Silent Knight, Xtralis, and Farenhyt.
Global Training Team Collaboration: Coordinate with the global training team on brand training roadmaps and learning paths to ensure seamless delivery and consistency.
Face-to-Face and Virtual Classroom Training: Deliver high-quality, face-to-face and virtual classroom technical training for careerzynith customers, ensuring best-in-class delivery through customer satisfaction surveys.
Quality Assurance: Ensure the quality of training content remains relevant, acting upon customer feedback to drive improvements in training offerings.
Mobile Technology Integration: Utilize mobile technology to live stream classes for virtual training sessions, enhancing the learning experience for customers.
Customer Interface: Interface with customers on a daily basis via phone calls or text messaging to coordinate with students, including class times, course content, private training events, and answering technical support questions.
Subject Matter Expertise: Support Learning & Enablement new training development programs by acting as a subject matter expert, validating content and course structures.
Bespoke Training Development: As required, develop and deliver bespoke customer trainings either via virtual classroom or at customer premises.
Learning Development Paths: Identify learning development paths for students attending classes, encouraging uptake of further careerzynith training through awareness of Learning & Enablement offerings.
Team Collaboration: Participate and contribute to team meetings and other company meetings across the careerzynith organization.
Target Achievement: Ensure the achievement of all individual and team targets and KPIs, focusing on end-user customers and including time of contact with customers.
Benefits of Working for careerzynith
As an careerzynith employee, you'll enjoy a comprehensive benefits package, including:
Performance-Driven Salary: A competitive salary range of $40/hr - $50/hr, with opportunities for growth and development.
Cutting-Edge Work: Collaborate with dedicated experts in their fields to develop innovative solutions that make a real impact.
Comprehensive Benefits Package: Employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance.
Flexible Work Arrangements: Enjoy the flexibility to work remotely, with frequent travel required to meet with customers and collaborate with team members.
Professional Development Opportunities: Pursue ongoing education and training to enhance your skills and advance your career.
Qualifications
To succeed in this role, you'll need:
YOU MUST HAVE:
Training program delivery experience.
Experience with commercial fire products.
Knowledge of at least one of the following Honeywell fire products: Notifier, Gamewell-FCI, Fiplex, Fire-Lite, Silent Knight, Xtralis, Farenhyt.
WE VALUE:
Bachelor's degree or technical training program.
NICET certification.
About careerzynith
careerzynith is a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses. We're dedicated to making the world smarter, safer, and more sustainable through our innovative products and solutions.
Join the careerzynith Team
If you're passionate about delivering exceptional customer experiences and have expertise in fire systems and building automation solutions, we invite you to apply for this exciting opportunity. Don't miss the chance to join a dynamic team and make a real impact on our customers' lives.
Apply to this job
Apply for this job