Rewritten Job Title:
Experienced Customer Operations Manager – Healthcare Benefits Implementation and Renewal Expert
**Rewritten Job Description:**
Join careerzynith in Revolutionizing Healthcare Benefits
At careerzynith, we're passionate about transforming the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions. Our mission-driven organization is built on a diverse team of unique individuals who are encouraged to be their authentic selves. If you're a seasoned professional with a passion for delivering exceptional customer experiences, we invite you to explore this exciting opportunity as a Customer Operations Manager.
About the Role
We're seeking a seasoned Customer Operations Manager to lead careerzynith's Implementation team, a critical function that ensures our clients have a seamless and successful onboarding and renewal experience. As a strategic leader and hands-on contributor, you'll work across departments to deliver an exceptional customer experience that reflects careerzynith's mission and values.
Key Responsibilities:
Lead and mentor a team of Implementation Managers and Implementation Coordinators, including coaching, development, and individual performance management
Attend and participate in weekly Manager meetings
Facilitate weekly Implementation team meetings
Monitor Salesforce Dashboards to ensure Implementation Department goals are met
Serve as a project manager for identified projects, ensuring clear communication and collaboration with the team
Assist with Manager Quality Audits
Educate team members (with a focus on new hires) on careerzynith's processes and procedures
Continuously improve the process flow map of all tasks across implementations and renewals, and make recommendations for process improvement and efficiency
Work with the Sales team to ensure Sales rep needs are met while transitioning new sales to the implementation team
Manage expectations with Sales and Account Management teams around implementation and renewal turnaround times and deadlines
Partner with HPA to ensure timely progress/completion on all Javelina set-ups
Oversee vendor partnerships that are critical in the implementation and renewal support process
Maintain and continuously refine a library of process and procedural documentation
Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic, and outcome-oriented
You Bring:
We're looking for a seasoned professional with:
Bachelor's degree in business or a related field
3+ years of implementations, project management, account management, or related experience preferably in the health benefits industry
A high degree of organization, accuracy, and detail-orientation
Strong customer service skills
An ability to multitask numerous different projects simultaneously
An obsession with hitting deadlines and making sure work is delivered on-time
Excellent written and verbal communication skills
Demonstrated success in multi-departmental problem-solving
Experience with Salesforce, or a similar Customer Relationship Management system
Extra Credit:
We're particularly interested in candidates with:
Previous network or TPA experience
Previous management experience
About careerzynith
At careerzynith, we're dedicated to transforming health insurance and building a health plan everyone can love. We're a mission-driven organization that offers a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above-average total rewards package.
Compensation and Benefits:
The salary range for this position is $84,000 - $141,300 annually. Numerous factors, including education, skills, work experience, certifications, etc., will be considered when determining compensation. Our unique benefits program includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, cell phone reimbursement, transportation perks, education reimbursement, and 1 week of paid paw-ternity leave.
A Little More About Us:
We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space. We have raised money from top-tier investors who share the same long-term vision as we do of building an industry-defining company that will endure over the long run. We are well-capitalized. Our customers like us. Our revenue churn is in the low single digits, in an industry where greater than 20% churn is common. Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at careerzynith care deeply about making a positive impact in the lives of the people we serve.
Join Our Team:
If you're a seasoned professional with a passion for delivering exceptional customer experiences, we invite you to explore this exciting opportunity as a Customer Operations Manager at careerzynith. Apply now to join our mission-driven organization and be part of a team that's revolutionizing healthcare benefits.
Apply for this job
**Rewritten Job Description:**
Join careerzynith in Revolutionizing Healthcare Benefits
At careerzynith, we're passionate about transforming the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions. Our mission-driven organization is built on a diverse team of unique individuals who are encouraged to be their authentic selves. If you're a seasoned professional with a passion for delivering exceptional customer experiences, we invite you to explore this exciting opportunity as a Customer Operations Manager.
About the Role
We're seeking a seasoned Customer Operations Manager to lead careerzynith's Implementation team, a critical function that ensures our clients have a seamless and successful onboarding and renewal experience. As a strategic leader and hands-on contributor, you'll work across departments to deliver an exceptional customer experience that reflects careerzynith's mission and values.
Key Responsibilities:
Lead and mentor a team of Implementation Managers and Implementation Coordinators, including coaching, development, and individual performance management
Attend and participate in weekly Manager meetings
Facilitate weekly Implementation team meetings
Monitor Salesforce Dashboards to ensure Implementation Department goals are met
Serve as a project manager for identified projects, ensuring clear communication and collaboration with the team
Assist with Manager Quality Audits
Educate team members (with a focus on new hires) on careerzynith's processes and procedures
Continuously improve the process flow map of all tasks across implementations and renewals, and make recommendations for process improvement and efficiency
Work with the Sales team to ensure Sales rep needs are met while transitioning new sales to the implementation team
Manage expectations with Sales and Account Management teams around implementation and renewal turnaround times and deadlines
Partner with HPA to ensure timely progress/completion on all Javelina set-ups
Oversee vendor partnerships that are critical in the implementation and renewal support process
Maintain and continuously refine a library of process and procedural documentation
Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic, and outcome-oriented
You Bring:
We're looking for a seasoned professional with:
Bachelor's degree in business or a related field
3+ years of implementations, project management, account management, or related experience preferably in the health benefits industry
A high degree of organization, accuracy, and detail-orientation
Strong customer service skills
An ability to multitask numerous different projects simultaneously
An obsession with hitting deadlines and making sure work is delivered on-time
Excellent written and verbal communication skills
Demonstrated success in multi-departmental problem-solving
Experience with Salesforce, or a similar Customer Relationship Management system
Extra Credit:
We're particularly interested in candidates with:
Previous network or TPA experience
Previous management experience
About careerzynith
At careerzynith, we're dedicated to transforming health insurance and building a health plan everyone can love. We're a mission-driven organization that offers a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above-average total rewards package.
Compensation and Benefits:
The salary range for this position is $84,000 - $141,300 annually. Numerous factors, including education, skills, work experience, certifications, etc., will be considered when determining compensation. Our unique benefits program includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, cell phone reimbursement, transportation perks, education reimbursement, and 1 week of paid paw-ternity leave.
A Little More About Us:
We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space. We have raised money from top-tier investors who share the same long-term vision as we do of building an industry-defining company that will endure over the long run. We are well-capitalized. Our customers like us. Our revenue churn is in the low single digits, in an industry where greater than 20% churn is common. Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at careerzynith care deeply about making a positive impact in the lives of the people we serve.
Join Our Team:
If you're a seasoned professional with a passion for delivering exceptional customer experiences, we invite you to explore this exciting opportunity as a Customer Operations Manager at careerzynith. Apply now to join our mission-driven organization and be part of a team that's revolutionizing healthcare benefits.
Apply for this job