[Remote] Collections/ Customer Service Specialist - Remote

Note: The job is a remote job and is open to candidates in USA. RemoteHunter operates in the financial technology sector, providing SaaS solutions for loan origination and servicing. The Collections/Customer Service Specialist role is vital for managing customer service interactions and performing soft collections to meet financial targets for automotive finance clients. Responsibilities Customer Support: Handle tasks including managing payments, due dates, and account updates Financial Processing: Process ACH requests and provide accurate payoff quotes Collections: Conduct soft collections for accounts 1–45 days past due Negotiation: Establish and negotiate repayment plans with customers Research: Utilize skip tracing tools to locate and update customer information Performance: Maintain high efficiency within a high-volume contact center environment Skills High School Diploma or GED Minimum of one year of experience in a high-volume contact center Ability to obtain required collections licensing (costs covered by the organization) across multiple states Strong skills and the ability to manage difficult conversations professionally Proficiency in navigating financial and customer management software Benefits Health, dental, and vision coverage starting immediately. Generous paid time off (PTO) and paid holidays. Tuition reimbursement opportunities. Paid training starting from day one. Company Overview RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is