Retail Operations Coordinator

Are you ready to grow your career with Whizz , a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Retail Operations Coordinator to join our team and ensure seamless operations across our e-bike stores and teams. In this role, you will coordinate schedules, support store operations, handle escalations, and monitor quality - playing a key role in keeping our customer service and store operations efficient, reliable, and customer-focused. If you’re detail-oriented, thrive in a fast-paced environment, and can balance structure with flexibility, we’d love to hear from you. Responsibilities: Create and maintain work schedules across retail stores, ensuring all shifts are covered. Coordinate PTO/STO requests with the HR team and arrange replacements across locations to guarantee uninterrupted customer service. Act as a point of contact for escalations when office leads or store managers are unavailable. Ensure timely documentation of incidents and escalations in internal systems. Resolve complex or unusual customer cases, especially those related to subscriptions and bikes (e.g., verification and payments, cancellations, exchanges, technical issues). Assist in the rollout of new initiatives, product launches, or system updates across store locations. Monitor compliance with checklists and uphold hygiene and cleanliness standards at all locations through regular photo-based inspections. Conduct mystery shopper checks to evaluate service quality and adherence to company standards. Monitor performance metrics, compile reports, and follow up on the implementation of new processes. Collaborate with cross-functional teams on process improvements and documentation updates. Requirements 2+ years of experience in coordination, retail operations, or customer service roles. Strong organizational and multitasking skills with attention to detail. Excellent communication skills and the ability to work across distributed teams. Problem-solving mindset with the ability to handle unexpected incidents. Fluency in English (C1–C2). Availability to work full-time: 10:00 - 19:00 EST (New York time). Benefits Competitive monthly compensation depending on experience. A dynamic and growing startup environment with opportunities for career development. Paid time off: 15 vacation days + 7 sick days annually. Direct impact on the quality and stability of operations across a fast-scaling company. Originally posted on Himalayas