Customer Support Representative

Let’s Camp is an online marketplace and booking software that connects campers with campgrounds. As the Customer Support Representative, you will play a key role in customer satisfaction by empowering users to utilize the software effectively and providing personalized support. You will act as the first point of contact for customers, assisting them with onboarding and troubleshooting their concerns.ResponsibilitiesAct as the first point of contact with Let’s Camp customers via chat, email and phone channels to effectively troubleshoot and problem solve concernsAssist in onboarding new customers by importing their data and setting up their accountEducate customers on product features, including developing training materials and videos that help new customers use Let’s Camp to its fullest potentialProactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teamsCollaborate closely with the sales team by actively participating in team meetings and discussionsSkills1-2 years experience in a technical customer support role (or similar)Strong written and verbal communication skillsAbility to learn new software quickly so you can effectively troubleshoot customer issuesResilience and resourcefulness to use the tools at your disposal and find the best approach to solving problems, leveraging strong attention to detailStay up to date on new features and product releasesCuriosity to learn new things and take on new challenges, taking ownership of contact with customersIt would be an asset if you've previously worked with support tools like Intercom or ZendeskBenefitsGreat benefits packageCompany OverviewLet's Camp connects campers with campgrounds, RV parks, and cabin rentals for easy booking and management. It was founded in 2012, and is headquartered in Saskatoon, Saskatchewan, CAN, with a workforce of 2-10 employees. Its website is https://letscamp.ca.



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