Research Manager, Client Service

Guidepoint is a leading research enablement platform designed to empower clients' decision-making processes. The Research Manager, Client Service role involves managing client requests, collecting primary research insights, and optimizing client use of Guidepoint's services in a fast-paced environment.ResponsibilitiesHelp clients collect primary research insights to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing dealsManage client requests including: project scope changes, expert scheduling and rescheduling, follow up queries for experts, as well as facilitating new project requestsUse your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clientsDevelop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM systemWork closely with the Sales and Relationship Management teams to optimize client use of Guidepoint’s servicesCommunicate with teammates in other offices to ensure seamless transitions between time zones on critical client requestsBe knowledgeable of and follow any client-specific compliance procedureSkillsBachelor's or Master's degree1-2+ years of professional experienceIntellectual curiosity and desire to learnAttention to detail: ability to follow a multi-pronged email thread among client team and US Guidepoint team, handle scheduling between clients and experts, pick up on details of client request, which can be specificSense of urgency: Must thrive in a fast-paced environment with many stakeholders and understand client needsProcess-oriented: must be able to remain organized when working on multiple projects and complete processes in alignment with all U.S teamsAdvanced professional communication: must be able to communicate with consultants at top global consulting firms as well as experts, must be able to organize high volume of information into concise emails and maintain highest customer service etiquette when dealing with stressed clients, must be able to communicate project status with US team for a seamless pass offExperience with consulting or professional services is a plusBenefits15 PTO Days, 10 legal holidays, and sick daysComprehensive Medical, dental, and vision plansWill match up to 10% of employee contribution for 401(k), life insurance, paid time-off and parental leave plansCommuter benefits and a corporate discountsDevelopment opportunities through the LinkedIn Learning platformFriday happy hour, “Summer Fridays”, and free snacks and beverages in the officeYear-round corporate athletic leagueCasual work environment, team building, and other social eventsCompany OverviewGuidepoint is a leading expert network which connects business decision-makers and researchers with independent subject matter experts It was founded in 2003, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.guidepoint.com.Company H1B SponsorshipGuidepoint has a track record of offering H1B sponsorships, with 4 in 2025, 2 in 2024, 7 in 2023, 8 in 2022, 1 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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