Research Analyst, Customer Experience

Ipsos is one of the world’s largest research companies, and they are seeking a Research Analyst in Customer Experience. This entry-level position involves managing research studies, ensuring quality checks, and liaising with internal teams to deliver insights on market behavior.ResponsibilitiesManage the launching and ongoing maintenance of research studiesCreation and maintenance of technical specifications in proprietary software for study questionnairesQuality check study questionnaires & perform in-depth quality checks at every stage of the processLiaising with our internal data collection teams, coding & data processing teamsPerform data verificationIdentify and solve project issues as they ariseSkillsCompleted bachelor's degreeOutstanding verbal and written communication skillsExcellent problem solving, critical thinking and analytical skillsProactive, 'can do' attitudeHigh attention to detail: ability to balance overall project goal with key milestones and tasksAdvanced proficiency with MS Office Suite; specifically, PowerPoint and ExcelSelf-starter with superior organization skills who thrives in a deadline driven environmentAbility to juggle multiple projects and diplomatically respond to conflicting needsExposure to quantitative data and analytics – through relevant projects as well as basic understanding of SPSS toolRelevant project management and/or market research experience an assetBilingual an asset, but not requiredBenefitsGenerous PTOHealthcare plansWellness benefitsFlexible workplace policyCompany OverviewIn our world of rapid change, the need for reliable information to make confident decisions has never been greater. It was founded in 1979, and is headquartered in Toronto, Ontario, CA, with a workforce of 10001+ employees. Its website is https://www.ipsos.com/en-ca.



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