Renewals Account Manager (Bridge) US, Remote
Bridge is an award winning Learning and Performance platform, focused on helping people grow themselves and their careers. Built as a fully SaaS solution and globally deployed, now is an exciting time to join our team - and we’re hiring. If you want to work at a growing technology company that makes awesome products and values awesome people, Bridge may be for you!
You will become part of the revenue team who are accountable for growing and retaining our customer base, who continually push us to innovate and succeed. You will become part of an experienced global team with the ability to continuously grow your skills and advance your career in the direction that is right for you!
Responsibilities and Duties:
• Accountable for tracking our GRR and NRR across our install base
• Responsible for making sure all renewals are completed and processed at least 90 days prior to renewal date
• Responsible for running large and/or more complex renewals as well as net new projects and more complex pricing requests which require a high degree of cross product or in-depth solution knowledge as well as a greater degree of partnership with internal and external stakeholders
• Proactively work with our customers to renew their support contracts subscription renewals
• Create, revise and deliver accurate on time renewal offers/quotes, based on contract information and customer usage, while adhering to company direction and guidelines.
• Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
• Negotiate contract terms and pricing with guidance from relevant internal departments and management
• Maintain and update account information in CRM and SFDC, which must be the source of truth for all renewal data
• Collaborate with Sales Opps to refine and streamline our forecasting, renewals process and data
• Refer potential opportunities for expansion to our Account management team team
• Follow and adhere to best practices for internal processes including opportunity management, data quality, and accuracy, quotations and forecasting
• Maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction
• Engages with customers to identify growth opportunities and at-risk situations well ahead of renewal dates; escalating those instances to the appropriate resources
• Share customer feedback with appropriate internal departments to including but not limited Customer Success, Support, Marketing, Sales and management
• Demonstrate a strong ability to organize and prioritize actives with many requests at once while staying in a proactive state
Requirements:
• 4+ years SaaS experience, sales experience or renewal management experience
• Experience partnering with Customer Success, Sales and Revenue Operation leaders to achieve renewal and upsell goals
• Highly skilled in communicating both verbally and written as well as an ability to be curious
• Discovery, negotiation and closing skills are essential
• Consistent track record of achieving individual goals and achieving team retention targets
• Ability to thrive in a process-driven environment with a strategic and problem-solving mindset
• The ability to work independently and under pressure. Stay focused and organized from start to project end.
• Must have excellent written and verbal skills in order to communicate with customers including CEOs and CFOs, and internally across functional groups and levels.
• High degree of proficiency with systems and the ability to utilize new systems quickly. Systems this role will use include: Salesforce, Gmail, and Grainsight
• Ability to provide and take on feedback from colleagues managers and others to achieve team goals
What We Offer
• Competitive compensation package
• Work from anywhere – a flexible and supportive environment
• Comprehensive healthcare
• We believe in hiring awesome people and encouraging them to be themselves. We know that the more diverse we are, the more diverse our ideas will be -- and when we openly welcome those ideas, our environment is better and our business is stronger.
• At Bridge we participate in E-Verify and we are an Equal Opportunity Employer.
You will become part of the revenue team who are accountable for growing and retaining our customer base, who continually push us to innovate and succeed. You will become part of an experienced global team with the ability to continuously grow your skills and advance your career in the direction that is right for you!
Responsibilities and Duties:
• Accountable for tracking our GRR and NRR across our install base
• Responsible for making sure all renewals are completed and processed at least 90 days prior to renewal date
• Responsible for running large and/or more complex renewals as well as net new projects and more complex pricing requests which require a high degree of cross product or in-depth solution knowledge as well as a greater degree of partnership with internal and external stakeholders
• Proactively work with our customers to renew their support contracts subscription renewals
• Create, revise and deliver accurate on time renewal offers/quotes, based on contract information and customer usage, while adhering to company direction and guidelines.
• Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
• Negotiate contract terms and pricing with guidance from relevant internal departments and management
• Maintain and update account information in CRM and SFDC, which must be the source of truth for all renewal data
• Collaborate with Sales Opps to refine and streamline our forecasting, renewals process and data
• Refer potential opportunities for expansion to our Account management team team
• Follow and adhere to best practices for internal processes including opportunity management, data quality, and accuracy, quotations and forecasting
• Maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction
• Engages with customers to identify growth opportunities and at-risk situations well ahead of renewal dates; escalating those instances to the appropriate resources
• Share customer feedback with appropriate internal departments to including but not limited Customer Success, Support, Marketing, Sales and management
• Demonstrate a strong ability to organize and prioritize actives with many requests at once while staying in a proactive state
Requirements:
• 4+ years SaaS experience, sales experience or renewal management experience
• Experience partnering with Customer Success, Sales and Revenue Operation leaders to achieve renewal and upsell goals
• Highly skilled in communicating both verbally and written as well as an ability to be curious
• Discovery, negotiation and closing skills are essential
• Consistent track record of achieving individual goals and achieving team retention targets
• Ability to thrive in a process-driven environment with a strategic and problem-solving mindset
• The ability to work independently and under pressure. Stay focused and organized from start to project end.
• Must have excellent written and verbal skills in order to communicate with customers including CEOs and CFOs, and internally across functional groups and levels.
• High degree of proficiency with systems and the ability to utilize new systems quickly. Systems this role will use include: Salesforce, Gmail, and Grainsight
• Ability to provide and take on feedback from colleagues managers and others to achieve team goals
What We Offer
• Competitive compensation package
• Work from anywhere – a flexible and supportive environment
• Comprehensive healthcare
• We believe in hiring awesome people and encouraging them to be themselves. We know that the more diverse we are, the more diverse our ideas will be -- and when we openly welcome those ideas, our environment is better and our business is stronger.
• At Bridge we participate in E-Verify and we are an Equal Opportunity Employer.