[Remote/WFM] Customer Service Representative - Remote, VA
Role Snapshot:Position: Customer Service Representative - Remote, VALocation: RemoteCompany: WorkwarpStart Date: Immediate openings availableCompensation: a competitive salary  This a Full Remote job, the offer is available from: United States, Vatican City
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
MUST LIVE IN VIRGINIA
Required Start date: 1/8/2025
Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.
 **WORK FROM HOME REQUIREMENTS***
 High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test.
 Ability to directly hardwire to your modem
 Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely.
 Attend 100% of training, on camera for the first 30 days of employment.
 In this role, you will...
 Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
 Ensure all company procedures are followed
 Ensure accurate trip data is input in our systems
 Demonstrate a personal commitment to producing high-quality work
 Refer unresolved customer grievances to designated department for further investigation and resolution
 Multitask effectively and efficiently to extract necessary information from multiple systems
 Review and educate members on our services and their insurance coverage.
We are excited to speak to someone with the following...
 High School Graduate or General Education Degree (GED)
 0-2 years of related experience
 6+ months contact center experience OR customer service experience
 Strong organization skills, written, and verbal communication skills. All system documentation will be in English
 Can type 35wpm or more
 Answer a high volume of calls up to 100+ calls per day
 Proficiency in Microsoft Office Suite
 Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
 Work overtime as required
 Ability to work independently under general supervision Sound decision-making and problem-solving skills in a fast-paced environment.
Pay Rate - Starting at $14.00/hour.
ModivcareÂs positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
 Medical, Dental, and Vision insurance
 Employer Paid Basic Life Insurance and AD&D
 Voluntary Life Insurance (Employee/Spouse/Child)
 Health Care and Dependent Care Flexible Spending Accounts
 Pre-Tax and Post --Tax Commuter and Parking Benefits
 401(k) Retirement Savings Plan with Company Match
 Paid Time Off
 Paid Parental Leave
 Short-Term and Long-Term Disability
 Tuition Reimbursement
 Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer.
 EEO is The Law - click here for more information
 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
 We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]
This offer from \"Modivcare\" has been enriched by Jobgether.com and got a 76% flex score. Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
MUST LIVE IN VIRGINIA
Required Start date: 1/8/2025
Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.
 **WORK FROM HOME REQUIREMENTS***
 High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test.
 Ability to directly hardwire to your modem
 Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely.
 Attend 100% of training, on camera for the first 30 days of employment.
 In this role, you will...
 Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
 Ensure all company procedures are followed
 Ensure accurate trip data is input in our systems
 Demonstrate a personal commitment to producing high-quality work
 Refer unresolved customer grievances to designated department for further investigation and resolution
 Multitask effectively and efficiently to extract necessary information from multiple systems
 Review and educate members on our services and their insurance coverage.
We are excited to speak to someone with the following...
 High School Graduate or General Education Degree (GED)
 0-2 years of related experience
 6+ months contact center experience OR customer service experience
 Strong organization skills, written, and verbal communication skills. All system documentation will be in English
 Can type 35wpm or more
 Answer a high volume of calls up to 100+ calls per day
 Proficiency in Microsoft Office Suite
 Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
 Work overtime as required
 Ability to work independently under general supervision Sound decision-making and problem-solving skills in a fast-paced environment.
Pay Rate - Starting at $14.00/hour.
ModivcareÂs positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
 Medical, Dental, and Vision insurance
 Employer Paid Basic Life Insurance and AD&D
 Voluntary Life Insurance (Employee/Spouse/Child)
 Health Care and Dependent Care Flexible Spending Accounts
 Pre-Tax and Post --Tax Commuter and Parking Benefits
 401(k) Retirement Savings Plan with Company Match
 Paid Time Off
 Paid Parental Leave
 Short-Term and Long-Term Disability
 Tuition Reimbursement
 Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer.
 EEO is The Law - click here for more information
 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
 We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]
This offer from \"Modivcare\" has been enriched by Jobgether.com and got a 76% flex score. Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now