[Remote] Workday Payroll AMS Lead Consultant

Note: The job is a remote job and is open to candidates in USA. Mercer is a business of Marsh, a global leader in risk, reinsurance and capital, people and investments, and management consulting. The Workday Payroll AMS Lead Consultant role involves supporting clients with complex Workday Payroll needs, particularly Canadian Payroll, while mentoring less experienced consultants and delivering high-quality client service.ResponsibilitiesLead and support Workday Payroll client engagements within an AMS modelAct as a subject matter expert in Workday Payroll, with a strong preference for Canadian PayrollTroubleshoot and resolve urgent or complex payroll-related issues in a timely mannerSupport adjacent functional areas such as Time Tracking and Absence, where applicableServe as an escalation point for consultants and help guide issue resolutionDeliver a high level of client service by providing not just solutions, but also thoughtful advice and consultationTranslate technical or complex system issues into clear, client-friendly communicationManage and prioritize multiple tickets, requests, and competing demands in a dynamic environmentCollaborate closely with colleagues across the team to ensure quality, responsiveness, and strong client outcomesMentor and coach less experienced consultants as neededSkillsStrong experience with Workday PayrollExperience working in a consulting, support, or client-facing Workday environmentAbility to operate as a senior-level resource and trusted advisorStrong communication and stakeholder management skillsExperience handling issue resolution in a fast-paced, service-oriented environmentExperience with Canadian PayrollExposure to Time Tracking and/or AbsencePrevious experience in an AMS/support modelWorkday implementation experience or experience supporting Workday Payroll on the client sideBenefitsPerformance-based incentivesHealth and welfare benefitsTuition assistance401K savings and other retirement programsEmployee assistance programsCompany OverviewAt Mercer, A Marsh business, we’re helping our clients realize their investment objectives, shape the future of work, and enhance health and retirement outcomes for their people. It was founded in 1945, and is headquartered in Los Angeles, California, USA, with a workforce of 10001+ employees. Its website is https://www.mercer.us.Company H1B SponsorshipMercer has a track record of offering H1B sponsorships, with 1 in 2026, 16 in 2025, 22 in 2024, 19 in 2023, 33 in 2022, 29 in 2021, 20 in 2020. Please note that this does not guarantee sponsorship for this specific role.