[Remote] Work at Home - Seasonal Customer Service/Technical Support

Note: The job is a remote job and is open to candidates in USA. Foundever is a global leader in the customer experience (CX) industry, supporting millions of customer conversations every day. They are seeking a Seasonal Customer Service/Technical Support representative to drive customer satisfaction through various communication channels and troubleshoot end user issues.ResponsibilitiesDrive customer satisfaction through inbound service calls, email, and/or chatTroubleshoot & resolve end user issues (technical support)Respond to inquiries related to account details, products, and servicesNavigate through multiple systems and tools when helping customersRecommend product solutions for unique customer needsSkillsStrong communication skills, including the ability to navigate between screens while assisting customersProblem-solver with a can-do attitudeEnjoy working independently and with a teamMust be 18+ years of ageHigh school diploma (or GED equivalent)Must be able to complete a pre-employment background check with satisfactory resultsWork activity must be performed in a quiet and distraction-free location within the homeAssociates must have access to highspeed internet service through a hard-wired connection (i.e., via ethernet cable)Necessary equipment is provided by Foundever, though you may need to provide your own ethernet cable if your connection is over 6' from your workstationBenefitsWorking from homeComputer equipment providedFull-Time ScheduleFlexibility of a seasonal role, with the opportunity to become permanentHands-on, 100% paid trainingInternal Mobility (84% of our managers are promoted within)Employee discountsReferral bonusesEverBetter