[Remote] VP of Global Field Operations

Note: The job is a remote job and is open to candidates in USA. Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management, empowering brands to deliver extraordinary experiences at scale. The VP of Global Field Operations will be responsible for leading regional execution and operational discipline, ensuring the global go-to-market strategy translates into high-performance activity across various regions.ResponsibilitiesOwn the design and execution of the global operating cadence, establishing a consistent rhythm of the business through structured health assessments, performance reviews, and targeted remediation actionsOwn the global weekly, monthly, and quarterly sales forecasting process, ensuring high accuracy and transparency across all geographic regions (Americas, EMEA, APJI)Establish and monitor global standards for pipeline creation, coverage, and conversion. Implement rigorous 'inspection' cadences to identify risks and opportunities early in the sales cycleDrive regional adherence to the Annual Operating Plan (AOP), ensuring that bookings targets are met within the defined Sales/GTM cost envelopeLead the field implementation of the 'Pod' structure, ensuring efficient ratios between quota carriers and non-quota carriers (Sales, Services, and Renewals)Implement active performance management frameworks at the field level, using data to drive accountability and identify top-tier vs. underperforming unitsDirectly monitor and improve 'Productivity per AE' by identifying and removing friction in the localized sales processAct as the primary field champion for the standardized Customer Engagement Lifecycle (CEL). Own the field sales processes, practices and workflows that cross-functionally deliver successful sales outcomesStandardize sales methodologies (e.g., MEDDPICC, Value Selling) across global theaters to ensure a common language and predictable outcomesPartner with the Strategy & Planning team to ensure Sales Compensation plans are effectively driving the desired behaviors in the field. Provide real-time feedback on the efficacy of incentivesOversee the annual and mid-year territory carving and quota distribution process, ensuring equitable and optimized coverage across all segments and regionsEnable the field to execute the 'Partner-Led' revenue strategy, ensuring regional Sales Operations support Tech, ISV, and Service partner involvement in dealsDrive operational focus on Professional Services and Managed Services attach rates during the deal cycle to improve customer success and outcome-based expansionWork closely with Deal Operations to ensure high-velocity, high-integrity deal structuring. Ensure regional teams are following global pricing and packaging standards, especially regarding new consumption-based pricing modelsContinuously identify regional bottlenecks in the 'Quote-to-Cash' process and partner with the Director of Strategic Programs to implement scalable solutionsDirectly manage and mentor regional operations leaders in the Americas, EMEA, and APJI, fostering a culture of excellence and making RevOps a 'career destination.'Serve as a lead change agent, modeling the use of new AI-guided tools and processes in daily work to encourage field adoptionSkillsExperience in a leadership role within a $1B SaaS businessProven track record in global sales execution and forecastingAbility to design and execute global operating cadencesExperience in managing sales forecasting processes with high accuracyStrong understanding of pipeline health and standards for pipeline creationExperience driving adherence to Annual Operating Plans (AOP)Ability to lead the implementation of the 'Pod' model in field operationsExperience in performance management frameworks at the field levelAbility to monitor and improve productivity metrics for Account Executives (AEs)Experience in executing standardized Customer Engagement LifecyclesAbility to standardize sales methodologies across global theatersExperience partnering with Strategy & Planning teams on Sales Compensation plansAbility to oversee territory carving and quota distribution processesExperience enabling field execution of Partner-Led revenue strategiesAbility to drive operational focus on Professional Services and Managed Services attach ratesExperience working closely with Deal Operations for deal structuringAbility to identify and reduce bottlenecks in the Quote-to-Cash processExperience managing and mentoring regional operations leadersAbility to model the use of new AI-guided tools and processesBenefitsDiscretionary bonus planCommission planEquity plan401k plan with 100% vested company contributionsFlexible paid time offHolidaysGenerous caregiver and parental leavesLife and disability insuranceHealth benefits including medical, dental, vision, and prescription drug coverageVoluntary healthcare coverage in countries where applicablePaid time off to recharge and spend time with loved onesOpen Mentoring ProgramCompany OverviewSprinklr provides enterprise software for customer experience management. It was founded in 2009, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.sprinklr.com.Company H1B SponsorshipSprinklr has a track record of offering H1B sponsorships, with 16 in 2025, 9 in 2024, 13 in 2023, 12 in 2022, 16 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role.