[Remote] VIP Account Manager

Note: The job is a remote job and is open to candidates in USA. Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. As a VIP Account Manager, you will act as the primary point of contact for VIP players, developing loyalty programs and collaborating with marketing teams to enhance player engagement.ResponsibilitiesAct as the primary point of contact for VIP players across Intercom, Discord, and email, handling inquiries and providing tailored solutionsDevelop and manage loyalty programs, promotions, and rewards designed around individual player preferencesCollaborate with marketing and support teams to create exclusive offers and experiences for VIP playersAnalyze player behavior and performance data to identify trends and refine engagement strategiesIdentify potential issues early and resolve them efficiently to maintain player trust and satisfactionSkillsExperience in a customer-focused role, ideally within iGaming or online gamingStrong interpersonal skills and a genuine commitment to high-quality customer serviceExcellent organizational skills with the ability to manage multiple priorities in a fast-paced environmentFamiliarity with Intercom, Discord, or CRM systems is an advantageAn analytical mindset, with the ability to translate data into actionable strategiesFluent in English; additional languages are a plusBenefitsA clear path for professional growth as the VIP program expands.A competitive salary with performance-based incentives.25 days of paid time off.Equipment allowance.The opportunity to work within a focused, experienced team in a fast-moving industryCompany OverviewGamdom is an online gaming company that runs a crypto-based platform for casino games and sports betting. It was founded in 2016, and is headquartered in San Rafael, San Jose, CRI, with a workforce of 51-200 employees. Its website is https://gamdom.com.