[Remote] Vice President, Care Enablement & Operations

Note: The job is a remote job and is open to candidates in USA. Brightline is redefining pediatric behavioral health care for families across the country, seeking an operational architect for the role of VP, Care Enablement & Operations. The successful candidate will build systems and processes to enhance care accessibility, manage a team, and collaborate with various departments to identify and resolve operational challenges.ResponsibilitiesCollaborate with clinical leadership to implement care model enhancements, quality initiatives, and documentation standardsOperationalize clinical pathways, care protocols, and market-specific modelsPartner with market and clinical leadership to ensure operational success and alignment on performance goalsServe as an organizational expert on the care model and operational workflows, understanding how clinical and operational teams work, measure, and succeedRefine and architect national workflows, protocols, SOPs, and playbooks that drive standardization and efficient, high-quality careOperationalize clinical pathways, care protocols, and market-specific models, and partner with national and market clinical team members to ensure operational success and alignment on performance goalsBuild systems and reporting that enable repeatable, scalable, high-reliability operations across markets, including new-market implementation, market team training and onboardingUse data and time with market teams to identify and understand inefficiency, variation, and outcome shortfalls — then design and implement durable solutionsAct as the voice of market operations in product development, building product requirements grounded in workflow realities and dataPartner closely with Product to automate workflows, leverage AI-assisted operations, and make tooling investments that reduce friction and improve outcomes. Co-lead demos, UAT, rollout planning, and training for operational tools and products — and monitor, measure, and troubleshoot implementations until they are stable and adoptedPartner closely with Analytics to ensure the business has the data it needs to manage performance at the corporate, market, clinic and individual provider levelCollaborate with Finance and Clinical Leadership to ensure our clinic and virtual care and coaching models - including scheduling tools, systems, and processes - directly tie to unit economics, enabling data-driven managementProvide hands-on support to market teams to guide clinical operations and drive efficiency and standardization across marketsIdentify opportunities for and build out centralized support functionsDefine staffing model and scheduling governance, ensuring balanced access SLAs with provider well-being and labor cost, including overseeing template governance to ensure optimal capacity and scalabilityRe-engineer cancellation and capacity workflows to convert previously wasted clinical capacity into completed visitsTranslate strategic goals and performance objectives into concrete operational plans, implementation roadmaps, and measurable KPIsOwn the execution of key cross-functional strategic care operations initiatives, including launching new markets, care model enhancements, staffing model evolution, and operational redesignAnticipate bottlenecks and proactively propose solutions — ahead of market and clinical pain pointsCreate clear roles and responsibilities, playbooks, and scorecards so leaders manage to a consistent, transparent set of KPIsServe as the connective tissue across clinical, product, and finance teams — translating operational realities into strategic input and ensuring decisions and solutions are grounded in both data and care qualityBuild and coach a high-performing team that collaborates effectively across the organization and takes accountability for building critical functionsProvide clear, compelling communication to internal audiences — including the Executive Leadership Team, market leadership, and other departments — driving understanding of the “why,” the priorities, and the progress in a way that motivates and encourages accountabilitySkills10+ years of progressive operations leadership experience, ideally within healthcare, digital health, value-based care, or a high-growth services environmentProven track record owning complex, multi-function operations — including care delivery, shared service teams that serve multi-site/state organizationsDemonstrated success leading cross-functional initiatives at the intersection of clinical operations, provider workflow, and product/technology; experience with frontline clinical workflow implementation strongly preferredExperience in a startup, high-growth, or transformation environment — adept at both building from scratch and maturing existing systemsDeep fluency in operational and clinical unit economics — you can connect scheduling decisions to contribution margin without missing a beatDemonstrated skill leveraging and innovating with AI, Excel, project management and workflow toolsKeen analytical skills with the ability to translate complex data into clear narratives, priorities, and action plans for diverse audiences; advanced project management and Excel skillsExceptional cross-functional leadership — you build trust quickly, align stakeholders across functions, and drive decisions with or without direct authorityExperience building and scaling workforce management capabilities, including forecasting models, staffing frameworks, and scheduling governanceDemonstrated ability to build infrastructure — playbooks, scorecards, role clarity, governance frameworks — that enables teams to perform consistently and scale gracefullyA genuine commitment to leading with care and empathy — for the children and families Brightline serves, the providers delivering that care, and the teams making it all possibleBenefitsMedical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k12 Company Holidays + Floating Holidays, Holiday Shutdown, Flexible Time Off, Parental LeaveHealth and Wellness Stipend, Home Office Reimbursement and Professional Development ReimbursementStock OptionsCompany OverviewBrightline is a therapy and psychiatry practice that delivers pediatric, teen, and parental mental health care to families It was founded in 2019, and is headquartered in San Mateo, California, USA, with a workforce of 201-500 employees. Its website is https://www.hellobrightline.com.