[Remote] UX Product Designer - Voice & Device Experiences

Note: The job is a remote job and is open to candidates in USA. NetFortris, A Sangoma Company builds technology that keeps businesses connected, and they are seeking an experienced UX Product Designer. This role involves shaping the user experience of desk phones and telephony devices, focusing on designing efficient interaction models for task-critical communication workflows. Responsibilities • Own the end-to-end UX of Sangoma’s desk phone and device experiences, from interaction models to execution • Design for embedded, hardware-constrained environments with physical inputs, limited screens, and real-time expectations • Define task-driven workflows for core telephony functions: calling, transfers, conferencing, voicemail, call handling, and more • Create clear, scalable interaction patterns that prioritize speed, predictability, and low cognitive load • Translate complex communication workflows into simple, intuitive user experiences • Develop UX artifacts including flows, wireframes, interaction specs, and system behaviors • Partner closely with firmware engineers to ensure designs are implemented accurately and perform reliably in production • Work with Product to align UX decisions with real-world usage, customer needs, and business outcomes • Anticipate edge cases, failure states, and recovery paths in real-time communication scenarios • Contribute to usability testing and iterate based on real user behavior • Help drive consistency and usability across Sangoma’s broader device ecosystem • Define and evolve the interaction models, task flows, and usability foundations of Sangoma’s phone firmware and device interfaces Skills • 1 to 3 years of experience (3 years preferred) in UX and user interface design, product design, or interaction design • You are naturally curious, eager to learn, and motivated to understand how design decisions translate into real behavior • Demonstrated experience designing, task-focused, workflow-driven interfaces • Strong understanding of human–computer interaction (HCI) principles, including cognitive load, affordances, and error prevention • Comfortable prioritizing clarity, reliability, and speed of use over visual expressiveness when necessary • Ability to communicate UX rationale clearly to engineers and non-design stakeholders • Proficiency with design tools such as Figma, Sketch, or similar • Experience working in cross-functional Agile product teams • Experience with telephony, VoIP, or enterprise communications products • Experience designing for constrained or non-traditional platforms, such as embedded devices, hardware products, enterprise tools, or operational systems • Understanding of localization and internationalization considerations • Prior exposure to usability testing or field studies in enterprise or operational environments Benefits • Extended Healthcare Plan (Medical, Disability, Dental & Vision) • RPP - Group RRSP • Group Life - AD&D - Critical Illness Insurance • Paid Time Off Benefits • Work From Home - Flexible hours • Entrepreneurial work environment partnered with high growth career opportunities. Company Overview • Established more than 20 years ago, NetFortris has grown to become the leading provider of secure cloud communication solutions to forward-thinking, mid-sized and enterprise businesses. It was founded in 1994, and is headquartered in Seattle, Washington, USA, with a workforce of 201-500 employees. Its website is Apply Now