[Remote] US- Technical Program Manager (PEO)

Note: The job is a remote job and is open to candidates in USA. PointClickCare is a company focused on delivering impactful product outcomes through strategic program management. They are seeking a Technical Program Manager to orchestrate complex initiatives across products and platforms, ensuring alignment and clarity for empowered teams to deliver measurable customer and business value.ResponsibilitiesEnable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business valueOrchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flowDrive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-makingHarness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictabilityChampion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignmentBridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability sharedShape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolioAI fluency and curiosity: Understanding of applied AI concepts; Comfort using AI tools to support analysis, documentation, and decision-making; Awareness of responsible and ethical AI practices in engineering environmentsTravel to company onsite -25% for eligibilitySkillsBachelor's degree in computer science, Engineering, or related field, or equivalent practical experience5+ years of experience leading complex software programs in TPM/EPM or similar roles3+ years driving multi-team initiatives across product and platform or infrastructureExperience translating strategy and OKRs into execution plans, managing dependencies, risks, and delivery health signalsProficient with program execution and delivery tooling (Jira, Confluence, Aha! or equivalents) for planning, dependency management, status reporting, and stakeholder visibilityTechnical fluency in modern software systems (APIs, architectures, integration patterns) and ability to engage in technical design conversationsExperience using metrics to improve predictability, flow, and outcomes; comfort using AI tools to support analysis and decision-makingProven track record delivering complex programs (SaaS, large systems) that span multiple teams and domains (platform, product, data)Technical fluency - you understand system architectures, APIs, integration patterns, and can engage in technical design conversationsSystems-level thinking - you see cross-cutting dependencies and can reason about how one program impacts othersInfluence without authority - you align stakeholders, manage conflict, and build consensus across teams with different prioritiesData-driven mindset - you define and use meaningful metrics to track health, predict issues, and drive decisionsBias toward action & ownership - when ambiguity hits, you drive clarity and momentumExcellent communication skills - able to tailor messages and status to technical teams, product partners, and senior leadershipPassion for using technology, including AI, to improve how teams work, decide, and deliverYou connect dots across the portfolio to drive outcome alignment and accelerate flowYou coach teams to operate with greater autonomy, velocity, and data-driven decision-makingYou embody AI-first leadership, role-modeling intelligent ways of working that elevate how the organization learns and executesBenefitsBenefits starting from Day 1Retirement Plan Matching (RRSP & 401K)Flexible Paid Time OffLifestyle/Wellness Spending AccountParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramLearning Programs & ResourcesEmployee Recognition … and more!Company OverviewPointClickCare develops web-based products and services to help long-term care providers manage the complete lifecycle of resident care. It was founded in 1995, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.pointclickcare.com.