[Remote] US-Based Customer Support Assistant (Remote)
Note: The job is a remote job and is open to candidates in USA. DR AGENCY is seeking a dependable and customer-focused Customer Support Assistant to support their US customers. This role involves managing inbound calls, live chats, and emails while consistently delivering high-quality customer service in a fast-paced environment.ResponsibilitiesHandle inbound customer calls professionally and in a timely mannerRespond to customer inquiries via live chat and emailResolve customer issues efficiently with a positive and empathetic approachAccurately document all customer interactions in the systemEscalate complex or unresolved cases to the appropriate team when necessarySkillsExcellent English communication skills (written and verbal)Ability to multitask across calls, chats, and emailsStrong problem-solving skills and attention to detailReliable internet connection and a quiet, professional remote workspacePrior customer support experience is preferred but not requiredCompany Overview It was founded in undefined, and is headquartered in , with a workforce of 2-10 employees. Its website is https://dragency.co/.