[Remote] Trial Experience Specialist (Inside Sales)

Note: The job is a remote job and is open to candidates in USA. HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. The Trial Experience Specialist will engage and nurture new customer relationships, conduct consultative trial engagement efforts, and collaborate with customers to ensure a successful trial experience, ultimately driving trial conversions to paid clients.ResponsibilitiesIdentify, engage and nurture new customer relationshipsAlign solutions to the customer’s goals, needs and objectivesDevelop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversionLearn, understand, and be able to articulate and showcase the Value Proposition (i.e. Capture, Nurture, Close) of the HighLevel platform to impact trial to paid metricsConduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom)Engage through additional communication channels such as phone, SMS, email, ticketed & live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying clientCollaborate with customers and cross-functional teams to identify compelling solutionsExercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practicesProvide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions)Other duties may be assigned and/or modified as business needs dictateSkillsBachelor's Degree or equivalent SaaS experience is strongly preferred0-2 Years of previous customer service experience or a relevant role - even better if you've been in a Sales Development or Technical Sales roleA strong technical aptitude to help our users succeed with the HighLevel softwareExperience with technical documentation and presentation skills preferredWorking knowledge of topics such as CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEOExperience working with and or ability to learn the use of various CRM platforms and communication systemsWorking knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn and other social mediaStrong time management, organizational skills and interpersonal communication skills, both verbal and writtenSelf-motivated to maintain regular contact with customers, management, and peersYou can translate technical ideas for non-technical audiencesDemonstrable critical thinking, communication, and creative problem-solving skillsAbility to learn new complex software platforms quicklySelf-starter, positive attitude, ability to continuously develop and adapt to a growing teamHighly organized to manage and prioritize several different responsibilities at any given timeCompany OverviewHighLevel is a marketing and advertising platform that captures message leads via voicemail, SMS, emails, FB messenger, and more. It was founded in 2018, and is headquartered in Dallas, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.gohighlevel.com.



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