[Remote] Tier 1 Technician

Note: The job is a remote job and is open to candidates in USA. Lyra Technology Group is a private equity-backed holding company that invests in technology service businesses. They are seeking a Tier I Technician for Pact-One Solutions, where the role involves troubleshooting client issues, maintaining client relationships, and supporting network projects at dental practices in the Bay Area. Responsibilities Drive to client sites in the Bay Area to set up workstations, troubleshoot dental software, and fix hardware Install, upgrade, and support Windows desktop and server operating systems Configure, troubleshoot, and maintain: Windows Servers and desktops, Active Directory, Firewalls, antivirus, email, and backup systems Provide on-site support while upholding strong, professional client relationships Coordinate with internal teams to resolve complex issues and implement projects Work from Home: When you aren't needed in the field, you’ll be supporting clients remotely from your home office Build Relationships: You aren't just a number here. You will get to know the doctors and office staff you support, becoming their trusted tech hero Skills At least 1 year of technical experience (Retail IT/Repair experience is a great foundation!) Strong interpersonal skills are a must. Can you explain technical issues to a Dentist or Office Manager without using jargon? You have a valid CA Driver's License with a clean driving record. Company car and gas card will be provided for business use Ability to lift up to 50 lbs. You will be moving workstations, unpacking servers, and crawling under desks to get the cable management just right You are eager to learn. Dental IT involves specialized equipment (sensors, X-rays, practice management software)—we can teach you the tech if you bring the attitude Must be willing to travel to Las Vegas for a final in-person interview and be available to spend the first month of employment in Las Vegas for comprehensive training. (Hotel accommodations, transportation and food stipend will be provided.) Great customer service skills, with an attention to detail Proficient communication skills Successful applicants for this role must be able to pass a background check and drug test, as well as valid automotive insurance and a clean driving record Benefits Company car and gas card will be provided for business use. Hotel accommodations, transportation and food stipend will be provided. Company Overview Lyra Technology Group is a technology service businesses that operates by exceptional management teams. It is a sub-organization of Evergreen Services Group. It was founded in 2017, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is