[Remote] Temporary, Remote Bilingual Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Navient is a company providing asset management and business processing solutions to various sectors. They are seeking a temporary Remote Bilingual Customer Service Representative to handle high volume inbound calls and emails, providing prompt and accurate information to customers.ResponsibilitiesProviding prompt and accurate information in a courteous and professional manner to customersCross trained in both call center and application processingSkillsHigh School Diploma or G.E.DThis position requires the applicant to pass a Bilingual Assessment. Must be fluent in English/Spanish6+ Months experience in servicing customers with professionalism, diplomacy, and consideration for the customer's concernsHigh speed internet access (Minimum 10MB upload speed, 100MB download speed)You must use a provided ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spotMust have personal device (smartphone or tablet) to be able to download an Authentication AppPrivate workspace or home office free of distractions and outside noiseMust have the ability to show empathy and compassion when dealing with an upset, or difficult customer while maintaining professionalismExcellent written and verbal communication skillsFast learner, ability to maintain an in-depth understanding of the training curriculumExcellent PC and internet navigation skillsEfficient time management skillsResidents of the state of New Jersey preferredPrior Experience In a High-volume Call Center PreferredDetail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectationsAbility to perform mathematical operations such as calculating percentages and working with large numbersAbility to use analytical skills to interpret and evaluate informationAbility to thrive in a fast-paced work environmentStrong customer service skills and knowledge of customer service best practicesAbility to maintain confidentiality of program informationProficiency with Microsoft Word, Excel, Outlook, and InternetBenefitsPlus bonusPlus bilingual differential (English/Spanish) of $1/hr with passing assessment resultsWork from home on Navient provided computer equipmentCompany OverviewAt Mercer County Works, we help people get jobs through a dedicated job engine for Mercer County and its surrounding areas. It was founded in 2020, and is headquartered in Princeton, New Jersey, US, with a workforce of 2-10 employees. Its website is http://www.mercercountyworks.com.