[Remote] Technology Solution Center Analyst

Note: The job is a remote job and is open to candidates in USA. PNC is a financial services company that emphasizes its people as its greatest differentiator. The Technology Solution Center Analyst will provide first-line support and problem resolution for technology products and applications while partnering with end-users to resolve various information system problems.ResponsibilitiesProvides the first line of support and problem resolution for technology products and applicationsUtilizes utilities and tools to provide remote technology support services for internal employee/contactor technologyEscalates issues to second and third level support teams through pre-determined directions or proceduresResolves employee/contractor technology issues during point of contactPartners with end-user and other analysts to resolve normal and unusual information system problemsSkillsProvides the first line of support and problem resolution for technology products and applicationsUtilizes utilities and tools to provide remote technology support services for internal employee/contactor technologyEscalates issues to second and third level support teams through pre-determined directions or proceduresResolves employee/contractor technology issues during point of contactPartners with end-user and other analysts to resolve normal and unusual information system problemsCustomer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutionsManaging Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management FrameworkRoles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary dutiesTypically requires 3+ years experienceIn lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be consideredNo DegreeNo Required Certification(s)No Required License(s)Customer SolutionsData Architecture DevelopmentEnd UsersProblem ResolutionTechnical SupportCall Center TechnologiesCustomer Support OperationsHardware InfrastructureHelp DeskIT Standards, Procedures & PoliciesProblem SolvingTechnical TroubleshootingBenefitsMedical/prescription drug coverage (with a Health Savings Account feature)Dental and vision optionsEmployee and spouse/child life insuranceShort and long-term disability protection401(k) with PNC matchPension and stock purchase plansDependent care reimbursement accountBack-up child/elder careAdoption, surrogacy, and doula reimbursementEducational assistance, including select programs fully paidA robust wellness program with financial incentivesMaternity and/or parental leaveUp to 11 paid holidays each year9 occasional absence days each year, unless otherwise required by lawBetween 15 to 25 vacation days each year, depending on career level; and years of serviceCompany OverviewWe’ll help keep your money boring so your life doesn’t have to be. pnc.co/guidelines It was founded in 1863, and is headquartered in Lancaster, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is http://www.sterlingfi.com/.