[Remote] Technology Operations Manager

Note: The job is a remote job and is open to candidates in USA. Digital Media Management (DMM), a Keywords Studios company, is a leading full-service digital agency specializing in social-first marketing. They are seeking a Technology Operations Manager to support the technology needs for multiple global studios, focusing on systems management, tech support, equipment management, and strategic technology solutions.ResponsibilitiesManage and optimize the technology operations for 3 global studios within Keywords StudiosCreate and implement the technical infrastructure to support business needs and proactively solve for issues and bottlenecks in process and systemsCollaborate with global IT teams on long-term technology processes, requirements and solutionsLeverage AI and machine learning to build efficient processes across the business and workflowsPartner with global infosec and privacy teams to ensure compliance with data protection, content security policies and processesActs as administrator for the group’s business systems and creative production toolsServe as a thought leader on technology infrastructure, expansion and AI integrationProvide user support for Mac and PC operating systems and assess equipment needs globallyTroubleshoot technology related issues across the groupAct as point of contact for clients regarding content security complianceCoordinate and manage services between current vendors and outside contractorsSkills5+ years of relevant technical experience including Systems/Tool Implementation, Technology Planning, Tech Support, AI Integrations and Vendor ManagementDeep knowledge of creative production and business tools including Apple Business Manager, Google Workspace, Slack, Airtable, Frame.io, Adobe, Maxon, ServiceNow, Active Directory, etcExperience in leveraging AI and machine learning to build efficiency across technology workflowsStrong communication skills and attention to detailKnowledgeable of Apple and PC products and machinesExperience with content security management and complianceExcellent time and project management skillsBenefitsDMM pays 100% of the cost for employee medical, dental, and vision premiums, as well as covers 40% of dependent premium costs.Employer paid life insuranceA tax-advantaged health savings account (HSA)A 401(k) plan that provides employees with automatic enrollment at 3% of your salary with a full employer match of your first 3% contribution, all fully vestedPaid family leaveOpen PTO: DMM offers unlimited vacation, 10 sick days & 5 mental health daysDMM Fridays: Employees have the opportunity to sign off early and kick-start their weekends at 2pm on FridaysDMM offers DEI specific training focused on preventing discrimination and harassment in the workplaceERGs focusing on diverse perspectives across DMM to promote diversity, inclusion, and shared experiencesGenerous donation match to non-profits of interest to our employeesExtensive onboarding that includes working with multiple departments to learn the DMM wayFrequent trainings on the latest tools and trends and how to optimize them for our clientsCompany OverviewDigital Media Management helps brands navigate social media channels, activate fan bases, and secure brand partnerships. It was founded in 2010, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is http://digitalmediamanagement.com.