**Experienced Healthcare Customer Service Associate - REMOTE (Start Date: September 28, 2025)**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of Veterans and their families? Do you thrive in a fast-paced, dynamic environment where accuracy, attention to detail, and compassion are paramount? If so, we invite you to join blithequark's team of dedicated professionals as a Healthcare Customer Service Associate. **About blithequark** blithequark is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower individuals and families to navigate the complexities of healthcare with confidence and ease. We are committed to delivering high-quality services, fostering a culture of compassion and respect, and driving excellence in everything we do. **Job Summary** As a Healthcare Customer Service Associate at blithequark, you will play a vital role in supporting our healthcare-focused customer service team. You will provide professional, accurate assistance to patients, providers, and members, with a focus on servicing Veterans and their families. This is a unique opportunity to join a team of dedicated professionals who share your passion for delivering exceptional customer experiences and making a meaningful impact in the lives of others. **Responsibilities** As a Healthcare Customer Service Associate, you will be responsible for: * Responding to inbound calls, emails, and chat inquiries regarding healthcare services, benefits, and claims * Assisting patients and providers in navigating healthcare plans and resolving concerns * Identifying customer concerns and providing solutions or escalating as needed * Managing follow-ups to ensure timely resolution * Handling data entry, case documentation, and maintaining accurate customer records * Collaborating with claims, billing, and care coordination teams to ensure seamless service delivery * Educating members about health services, benefits, and coverage options * Explaining claims processes, billing procedures, and how to access healthcare services * Adhering to confidentiality and HIPAA compliance when handling customer data * Following company protocols for customer interactions **Requirements** To succeed in this role, you will need: * At least 2 years of experience in healthcare-related customer service or call center roles (Medicare, Medicaid, TRICARE, VA preferred) * Technical skills: Comfortable with PC-based systems and experience working with call quality systems and CRM tools (Salesforce, NICE, Microsoft Dynamics, etc.) is a plus * Strong verbal and written communication skills * Ability to assess and resolve customer issues * Ability to handle challenging customer interactions professionally and calmly * Ability to type while speaking/listening, with good speed accuracy while maintaining accurate documentation of customer interactions * Reside in one of the following locations: AL, FL, GA, IL, KY, MD, NC, SC, TN, TX, VA, WA * A quiet, dedicated home workspace free of distractions * Reliable high-speed internet (minimum 50Mbps down / 7 Mbps up) * Wired internet connection (LAN) preferred * Ability to perform basic troubleshooting with phone support from tech team * Company-provided equipment (computer, monitors, webcam, headset, cables) and support **Training & Schedule** As a Healthcare Customer Service Associate, you will undergo 5 weeks of live, paid virtual training (MS Teams). You must attend all training sessions with camera on, in full-view, and with full engagement. No absences are allowed unless in emergency situations. Full attendance is critical for success in this role. **Why Join Us?** At blithequark, we are committed to creating a work environment that values professionalism, accuracy, and care in every interaction. We are looking for individuals who take pride in their work and are committed to making a meaningful impact through exceptional service. As a Healthcare Customer Service Associate, you will join a team dedicated to a mission-driven environment where quality and compassion come first. **Compensation & Benefits** As a Healthcare Customer Service Associate at blithequark, you will receive: * $17.75/hour base pay * An additional $5.36/hour applied toward health and welfare benefits or retirement (depending on benefit election) * If health benefits are not needed (candidate has TRICARE, VA, or spouse provided health coverage), the $5.36 per hour is placed in a 401(a)-tax deferred account where 3% of the funds are matched by the company * If the candidate needs health, vision, dental insurance from the company, the $5.36 per hour pay is applied to cover health benefit options selected **How to Apply** If you are passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of Veterans and their families, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. We look forward to welcoming you to our team of dedicated professionals at blithequark! Apply for this job