[Remote] Technical Support Engineer

Note: The job is a remote job and is open to candidates in USA. Customer.io is a platform that powers automated communication for over 8,000 companies. They are seeking a Technical Support Engineer to provide exceptional support to customers, triage support tickets, and collaborate with internal teams to enhance customer experience.ResponsibilitiesCommunicate directly with our customers via our Support CenterTriage a diversity of support ticketsWork on process improvementConduct regular touch points with our Product and Customer Success teamsHelp new and existing customers get up and running with our productDiagnose tricky situationsAid companies in achieving their business goalsSkillsExperience in a technical support role and/or customer-facing roleFamiliarity or comfort with offering live channel supportAn understanding of basic programming concepts (API, variables, if-else statements, loops, etc.)Excellent written and verbal communication skillsBe motivated with a self-starter attitudePrevious work for a SaaS company or an understanding of technical platformsAbility to work in a fast-paced, team environmentAvailability to begin work at 7:00am or 8:00am ESTIf you know some Javascript, too, that's even better!Experience with the Marketing Automation industry a plus or supporting email marketing/business communication tools!Benefits100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family16 weeks paid parental leaveUnlimited PTOStipends for remote work and wellnessA professional development budgetCompany OverviewCustomer.io enables users to send newsletters to selected segments of customers using their website data. It was founded in 2012, and is headquartered in Portland, Oregon, USA, with a workforce of 201-500 employees. Its website is https://customer.io.Company H1B SponsorshipCustomer.io has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.



Apply To This Job