[Remote] Technical Support Associate

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is an organization that provides an eCommerce and mobile platform for veterinary practices. They are seeking a Technical Support Associate to troubleshoot technical issues and collaborate with internal teams to enhance the user experience.ResponsibilitiesInvestigate and respond to technical support requests, diagnosing issues related to bugs, data discrepancies, API behavior, or platform edge casesReproduce, document, and escalate confirmed software bugs with clear technical context, steps to reproduce, and logs for Engineering or Data teamsQuery and validate platform data to troubleshoot user-reported problems and escalate data anomaliesCommunicate with users about known issues, fixes, timelines, and workaroundsCollaborate with Product, Engineering, and Support teams to resolve complex issuesMaintain and improve internal documentation, runbooks, and knowledge base articlesUse tools such as Intercom, Zendesk, and JIRA to manage support ticketsSupport daily operational tasks, including product catalog validation, order reconciliation, account reviews, and credit approval processesLiaise with external vendors and partners to synchronize product or transactional data and troubleshoot integration issuesProvide feedback to Product and Engineering teams on trends and platform improvement opportunitiesIdentify automation opportunities and enhance ticket triage and escalation flowsSkills1+ year of experience in technical support, product operations, QA, or a similar role, ideally supporting SaaS or web platformsBachelor's degree (STEM or technical majors preferred but not required)Strong troubleshooting, analytical, and root-cause analysis skillsFamiliarity with APIs, browser development tools, JSON responses, and general debugging techniquesExcellent written and verbal communication skills, able to explain technical concepts to varied audiencesEmpathy, patience, and composure under pressureAbility to manage competing priorities and respond quickly in a dynamic environmentTeam-oriented with a willingness to learn new tools and workflowsExperience in veterinary, medical, or healthcare software environmentsBenefits100% remote within the USAMedical, Dental, and Vision InsuranceAutomatic 401k contributionEmployee referral programHome office set upBi-annual company retreatsOpen vacation policyEquityMonthly team eventsCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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