[Remote] Technical Program Manager

Note: The job is a remote job and is open to candidates in USA. 3Pillar is an AI transformation partner on a mission to help enterprises build AI-native products. They are seeking an experienced Technical Program Manager to lead multiple high-performing product development teams, ensuring robust governance and exceptional product delivery while focusing on client business outcomes.ResponsibilitiesStrategic Client Engagement: Masterfully navigate complex client interactions and co-build agile team structures to ensure project success. You'll serve as a trusted advisor to our clients, understanding their needs deeply and aligning our efforts to their business outcomesGlobal Project Leadership: Lead global projects and program-level engagements with multiple, cross-functional teams. Your expertise will guide the most complex engagements, integrating multiple work streams and practice areas to deliver cohesive and impactful solutionsManagerial Leadership: Provide supervision, mentorship, and growth opportunities for managers within your engagements or practice area. Your leadership will empower other managers to excel and drive their teams toward excellenceAgile Excellence: Utilize your full-cycle product development expertise and deep understanding of Agile methodologies to drive team efficiency and product quality. Ensure proper account governance and risk management strategies are in place and effectively executedDelivery and Execution: Demonstrate your ability to manage complex solutions and multi-workstream engagements. Plan, resource, and deliver projects with a data-minded and methodical approach, ensuring accountability across all stages of workSkillsFull-cycle product development expertise - A proven track record of success in leading global projects and navigating complex client accounts, with at least 10 years of relevant leadership experience in product development8+ years leading end-to-end program management for large-scale retail technology transformation initiatives, including POS modernization, store systems, and enterprise platform deployments across thousands of locationsLeadership Skills: 5 years of leadership experience, with an exceptional ability to lead high-performing teams, manage other managers, and influence cross-functional collaboration. Executive-level communication skills are essential for engaging with technical and business stakeholdersTechnical Expertise: Demonstrated strength in Agile software development methodologies, managing actionable backlogs, and leading technical strategy for engagements. Your background will include significant experience in delivering digital products from conception to launchStrategic Vision: Ability to absorb complex information and communicate effectively to both technical and non-technical audiences. You'll have a strong understanding of the external business environment and its impact on strategy and operationsExperience defining and maintaining program roadmaps covering feature delivery, release cadence, deployment governance, and post-production support in alignment with business and technology objectivesExperience in designing and implementing deployment strategies (e.g., A/B rollout, phased releases) to minimize production risk and reduce store downtimeEstablish program KPIs, metrics, and ROI models; prepare executive and board-level reporting to support investment decisions and transformation fundingExperience in identifying and implementing AI-driven operational improvementsEducation: Bachelor's degree or higher in a related field. Relevant professional certifications and a record of continuous learning in product development and agile practices are highly desirableExecutive level written and verbal english communication skills. Demonstrated success communicating with, influencing, and setting expectations with technical and business stakeholders5 year of consulting experience, preferably in a professional services firm or in an internal consultancy to executive stakeholdersExperience using quantitative and qualitative data to inform design decisions and drive changeExcellent English language skills, both verbal and writtenWhile we work nearly 100% remote, occasional travel (~1-2x/year) to 3Pillar sites and client locations will be required in this role to support ongoing team and client engagementBenefitsMedical Insurance benefits as per company policy.Dental insurance as per company policy.Vision insurance as per company policy.Employer paid Disability, Life, and AD&D insuranceUnlimited PTOPaid parental leave401KFlexible work policy12 Paid HolidaysCompany OverviewAt 3Pillar, we believe something truly incredible happens at the intersection of product engineering and cognitive computing. It was founded in 2006, and is headquartered in Fairfax, Virginia, USA, with a workforce of 1001-5000 employees. Its website is https://www.3pillar.ai.Company H1B Sponsorship3Pillar has a track record of offering H1B sponsorships, with 2 in 2024, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.