[Remote] Technical Partner Account Manager

Note: The job is a remote job and is open to candidates in USA. NiCE is a leading global company specializing in software products that enhance customer experiences and ensure public safety. They are seeking a Senior Partner Success Manager who will be responsible for driving partner satisfaction, resolving complex issues, and supporting business growth by serving as the primary liaison for named partner accounts.ResponsibilitiesServe as the main point of contact and advocate for assigned partnersBuild multi-level relationships—from frontline managers to executivesLead strategic discussions, business reviews, and feedback sessionsEnsure SLAs and contractual obligations are metPartner with Sales, Support, Product, and Engineering to resolve issuesCoordinate internal resources to meet partner needs and drive successRelay partner feedback to inform product and service improvementsMaintain deep knowledge of NiCE CX products and partner use casesAssist with configurations, architecture design, and process modelingStay current on contact center technologies and industry trendsMonitor billing accuracy and contract complianceConduct audits, issue credits, and resolve discrepanciesTrack usage trends and identify anomaliesProvide timely updates on releases, issues, and changesLead and document meetings and communicationsManage escalations calmly and effectivelyEnsure partners are trained on product capabilities and updatesPromote best practices and internal advocacy for partner needsIdentify inefficiencies and contribute to process enhancementsMentor peers and support turnaround of struggling accountsUphold NiCE CX’s Code of Ethics and model professionalismSkillsBachelor's degree in business management or related field, or equivalent experience5+ years in account/partner relationship management3+ years managing enterprise accounts post-saleStrong communication and presentation skills across all levelsTechnical proficiency in contact center environmentsProven problem-solving and risk mitigation capabilitiesExperience with knowledge sharing and documentationAbility to work flexible hours and travel up to 10%In-depth knowledge of NiCE CX products and technologies used by assigned accountsBenefitsNiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.Endless internal career opportunities across multiple roles, disciplines, domains, and locations.Company OverviewNiCE is transforming the world with AI that puts people first. It was founded in 1986, and is headquartered in Ra'anana, HaMerkaz, ISR, with a workforce of 5001-10000 employees. Its website is http://nice.com.Company H1B SponsorshipNiCE has a track record of offering H1B sponsorships, with 2 in 2026, 5 in 2025, 14 in 2024, 8 in 2023, 8 in 2022, 11 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.