[Remote] Technical Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Legrand, North America is seeking a Technical Customer Success Manager to join their Data Center Power and Control Division ZPE Systems Team. This role involves owning the technical success of enterprise customers across the full customer lifecycle, including pre-sales engagement and post-sales ownership, ensuring customers achieve long-term value after deployment.ResponsibilitiesPartner with Sales on complex or strategic opportunities to validate technical requirements and architecturesSupport RFIs/RFPs and solution scoping to reduce delivery risk and align expectationsEnsure proposed solutions are realistic, supportable, and scalableOwn post‑sale technical onboarding, deployment, and enablementLead complex Out‑of‑Band infrastructure deployments end to endAct as the long‑term technical advisor driving adoption, reliability, and customer satisfactionDeliver training and professional services directly or via partnersSkillsBachelor's degree in Computer Science, Engineering, or related field—or equivalent practical experienceMinimum 3+ years in solutions engineering, technical pre‑sales, customer success, or similar rolesTravel up to ~50%, primarily planned and customer‑facing, with advance coordination and flexible schedulingStrong foundation in networking concepts (TCP/IP, VLANs, routing, VPNs)Experience leading customer‑facing technical conversationsAbility to manage work across pre‑ and post‑sales phasesExperience with Out‑of‑Band infrastructure (console servers, KVM, IPMI)Automation and scripting (Python, Bash)NetOps tools and observability platformsFamiliarity with RESTful APIs, CI/CD pipelines (Jenkins, GitLab CI), and NetOps principlesExperience with automation/orchestration tools such as Ansible or TerraformUnderstanding of NetConf, RestConf, or gNMIBasic cloud networking concepts across AWS, Azure, and/or GCPExperience with monitoring and observability platforms: Nagios, Zabbix, Prometheus, GrafanaFamiliarity with ServiceNow or similar ticketing systemsFamiliarity with enterprise systems (Salesforce, Jira)BenefitsComprehensive health benefitsAn industry-leading 401(k) matchPaid maternity and parental leavePTOHolidaysDisability coverageBonus opportunitiesPaid volunteer timeAccess to an active Employee Resource Groups that support women in engineering and underrepresented identitiesThe culture emphasizes inclusion, flexibility, growth, and meaningful impact in a global organizationCompany OverviewLegrand is a global specialist in electrical and digital building infrastructures. It was founded in 2002, and is headquartered in Pensacola, Florida, USA, with a workforce of 5001-10000 employees. Its website is https://www.legrand.us/qmotion.