[Remote] Technical Account Manager (US/CA)

Note: The job is a remote job and is open to candidates in USA. Fairphone is a global leader in sustainable, modular electronics, aiming to transform the electronics industry. The Technical Account Manager will manage the technical relationship with mobile carriers in North America, focusing on onboarding strategies and ensuring successful product and software certification.ResponsibilitiesDedicated technical interface for telecom partners in dedicated regions, ensuring ongoing communication and alignmentCoordinate and document partner requirements, and ensure internal implementation planning across teams. This includes early reviews of PRDs in collaboration with product managersManage device onboarding processes, including testing, partner certification, and approval of new products and software updatesCollaborate with internal stakeholders to ensure timely delivery and resolution of issues raised by carriers, including Support and verification of network tests for the QA team in dedicated regionsRepresent Fairphone in carrier workshops, technical meetings, and program reviews in support of other sales or operations functionsMaintain clear visibility on partner (requirement) roadmaps, timelines, and deliverablesBuild and maintain strong technical relationships with assigned mobile carriers, mostly in North AmericaDefine the most fitting technical onboarding strategy & timing to support product managers and sales account managers with time-to-market discussionsEnsure correct integration of technical requirements from carriers into Fairphone’s hardware and software development processes across the whole lifecycle of our productsOwn and drive timely technical onboarding/carrier certification for both new devices and ongoing software updates during the product market lifecycleFollow-through of software issues raised by operators to expedite resolution, including close collaboration with SW engineering and QA team, including hands-on field testing where neededSkillsBachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent practical experienceSolid experience in a Technical Account Manager, Field Engineer, or Carrier Engineering role with a minimum of 5 years of experience in a similar position, working closely with North American carriers onboarding connected products, preferably smartphones. Experience with At&t and T-Mobile is a plusFamiliarity with Android OS, GMS certification, and operator software validation workflowsBackground in working with mobile carriers, ideally within the smartphone or telecom industry. Experience in mobile device debugging, log collection, and issue replicationStrong understanding of mobile network technologies, smartphone architecture, and software release processesAbility to manage technical discussions, timelines, and deliverables across departments and partner organizationsStrong organizational skills, attention to detail, and proactive problem-solving mindsetAbility to work independently and across time zones. The role requires strong cross-cultural communication and collaboration skillsBenefitsCompetitive salary aligned with market standards.Statutory paid annual leave, public holidays, and rest days in accordance with the labour law.Social benefits & contributions made by both employer and employee as required under the US law.Professional development opportunities for training, skill development, and career advancement.Company OverviewFairphone is an electronics manufacturer that creates smartphones. It was founded in 2010, and is headquartered in Amsterdam, Noord-Holland, NLD, with a workforce of 51-200 employees. Its website is http://www.fairphone.com.