[Remote] Technical Account Manager TAM (USA)

Note: The job is a remote job and is open to candidates in USA. Covenant Consulting is a recognized innovator in global cybersecurity, leading with disruptive technologies and forward-thinking solutions. They are seeking a Technical Account Manager (TAM) who will serve as a technical resource for designated customers, ensuring their needs are managed across all offerings and prioritizing technical issues. The role involves managing customer relationships, providing project leadership, and collaborating with cross-functional teams to deliver high-impact outcomes.ResponsibilitiesManage overall relationships with assigned end-users, including increasing adoption, and ensuring retention and satisfactionProvide project leadership for customers' major company programsCollaborate cross-functionally with teams—including Support, R&D, Product Management, and Sales—to address customer needs and deliver high-impact outcomesManagement, and Sales, on customers' technical issues and projectsMaintain current functional and technical knowledge of the product lineProvide hands-on support to customers for system health checks, user and device management, troubleshooting, upgrades, and monitoring activitiesManage multiple customer engagements, balancing priorities and driving resolution across requestsShare insights and constructive feedback with internal teams to help improve products and customer experiencesDocument best practices in developing and deploying company solutions in the customers' environmentsBe a technical resource for "best practice" and other customer questions, identifying alternate technical solutions to customers' business problemsPartner with account teams to manage expectations and provide a clear view of customer progress and health throughout their lifecycleCommit to continuous learning by maintaining relevant certifications and gaining new ones each yearSkills5+ years of experience in roles such as technical project management, technical account management, professional services, or similar customer-facing technical rolesThree or more years of experience managing or architecting complex network infrastructures. This includes the architecture, design, implementation, troubleshooting, and ongoing support of router/switch-based and software-defined virtual networksExperience in client-server applications, Unix/Linux system administration, or software development. Experience includes debugging and troubleshooting, upgrading software, and applying security patchesAt least one active technical certification (e.g., CCNA or equivalent), with a willingness to pursue additional certifications annually as part of your professional growthUnderstanding of modern software development methodologies, including infrastructure design and architecture best practicesProven success in customer-facing roles—especially in implementation, or support settings—where communication and relationship-building were keyStrong analytical and problem-solving skills, with the ability to balance technical detail and customer impactExcellent organizational skills, with the ability to prioritize and manage multiple customer needs at onceEffective communicator with the ability to engage stakeholders across various roles—from hands-on technical teams to mid-level managers and senior IT leadership (CISO/CIO/CTO level) in enterprise environmentsBenefitsBonusFull Time / Direct-Hire - 100% RemotePeriodic onsite visitsCompany OverviewCovenant Consulting is a leadership development, culture transformation company. It was founded in 2010, and is headquartered in Leawood, Kansas, USA, with a workforce of 11-50 employees. Its website is http://covenant-consulting.com.