[Remote] Technical Account Manager (Integrated Care)

Note: The job is a remote job and is open to candidates in USA. PointClickCare is a leading health tech company dedicated to helping providers deliver exceptional care. The Technical Account Manager (TAM) will enhance service quality and help clients leverage healthcare solutions, acting as a technical liaison and ensuring effective communication and project management.ResponsibilitiesUnderstanding client’s business and technical requirementsProactively identifying and driving improvements that increase stability and scale of technical infrastructureProactive, solution-oriented problem solving, ensuring effective platform adoptionConducting periodic meetings in conjunction with the Customer Success Manager to ensure on-going satisfaction and to maintain visibility of any technical projectsProviding answers to customer inquiries and managing a diverse and complex scope of support issues that go beyond help Desk questionsUsing a deep understanding of the customer’s build to anticipate downstream impacts of changes and proactively mitigate risk associated with updates or changesDeveloping action plans in collaboration with Customer Success ManagerHelping to identify opportunities to improve/optimize existing processesIdentifying and analyzing underlying trends and helping with root cause analysisActing as a direct point of escalation for high impact Support cases and/or projectsEnsuring clients have early visibility into product releases and roadmapProviding customer feedback and potential opportunities to relevant internal groupsSkillsProven work experience in a TAM, Project Manager or similar client facing roleExperience dealing with large customers and complex support issuesStrong customer orientation and service skillsProven ability to build rapport, trust, and respect with customer contacts at any level - from tactical to executiveSolid technical background with hands on experience in digital technologiesIn-depth knowledge of the healthcare industryAn ability to grasp customers' business objectivesEngaged, pro-active and drivenExcellent verbal and written communication skillsStrong presentation skillsStrong analytical and problem-solving skillsTeam player and able to work independently without supervisionAbility to influence, coordinate and interact internal and external stakeholdersBenefitsBenefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!Company OverviewPointClickCare develops web-based products and services to help long-term care providers manage the complete lifecycle of resident care. It was founded in 1995, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.pointclickcare.com.Company H1B SponsorshipPointClickCare has a track record of offering H1B sponsorships, with 2 in 2026, 17 in 2025, 11 in 2024, 11 in 2023, 17 in 2022, 4 in 2021. Please note that this does not guarantee sponsorship for this specific role.