[Remote] Technical Account Manager (Client Data Testing Focus)

Note: The job is a remote job and is open to candidates in USA. Abacus Insights is transforming how data works for health plans, aiming to make healthcare data usable for better decision-making. They are seeking an experienced Technical Account Manager focused on client data testing to support their growing client base, ensuring optimal operation of client environments and leading data testing efforts.ResponsibilitiesOwn day-to-day technical health of assigned client environments, ensuring stability, performance, and SLA adherenceLead investigation and resolution of complex technical issues, including escalation managementOwn Root Cause Analyses (RCAs), including clear documentation of root cause, impact, and corrective actionsDefine and lead client UAT strategy, execution, and sign-offCoordinate testing activities across DataOps, QA, Engineering, and client teamsDrive defect triage and resolution, ensuring alignment on severity, priorities, and exit criteriaSupport interoperability and regulatory testing (e.g., FHIR-based data, file and API validation)Build trusted working relationships with client technical and operational stakeholdersAct as the voice of the customer, translating client needs and feedback into actionable internal insightsEnsure clients understand and effectively use Abacus products to achieve business outcomesLead through influence across Product, Engineering, DataOps, QA, and Client Success teamsContribute to the evolution of support, testing, and delivery playbooksIdentify opportunities to improve efficiency through standardization, automation, and toolingSkillsExperience supporting complex healthcare SaaS data-driven platformsStrong background in technical support, escalation management, and client-facing problem solvingExperience leading or coordinating UAT or QA effortsProficiency in SQL for data validation and root cause analysis in cloud environments (e.g., Snowflake, Databricks)Clear, concise communication with technical and non-technical stakeholdersAbility to manage multiple priorities in fast-paced client environmentsBachelor's degree in a relevant field or equivalent experienceOff hours/weekend work may be required during testing cycles or critical production eventsWillingness to travel approximately 5–10% to client locations to build and sustain executive-level relationshipsScrum Master certification or equivalent experience working in agile/scrum delivery environmentsExperience leading a QA effort for cloud software, or similar experienceExperience with healthcare interoperability standards (FHIR, bulk data export, Patient Access API)Familiarity with Snowflake, Databricks, or similar cloud data platformsExperience with test management or agile delivery tools (e.g., Jira, Azure DevOps)Experience working with healthcare payer or Medicaid data setsBenefitsUnlimited paid time off – recharge when you need itWork from anywhere – flexibility to fit your lifeComprehensive health coverage – multiple plan options to choose fromEquity for every employee – share in our successGrowth-focused environment – your development matters hereHome office setup allowance – one-time support to get you startedMonthly cell phone allowance – stay connected with easeCompany OverviewAbacus Insights offers a data management solution to help healthcare providers improve costs and member outcomes for customers. It was founded in 2017, and is headquartered in Boston, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://abacusinsights.com.Company H1B SponsorshipAbacus Insights has a track record of offering H1B sponsorships, with 8 in 2025, 7 in 2023, 1 in 2022, 1 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.