[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. As a Technical Account Manager (TAM), you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum, ensuring seamless channel implementation and driving long-term success through platform optimization.ResponsibilitiesServe as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resourcesDevelop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilitiesDrive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversionConduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goalsAct as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutionsOwn the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Enginering teamsBridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined executionSupport technical roadmap planning, feature adoption, and product feedback loops with strategic clientsMaintain deep knowledge of platform functionality, data flows, and emerging capabilitiesSkills2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailerProven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimizationStrong proficiency using ExcelFoundational understanding of channel requirements, data mapping, and feed architectureDemonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholdersDemonstrated proficiency with Microsoft Copilot and comfort leveraging AI‐driven tools within daily workflows, with an ongoing interest in emerging technologiesProficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking toolsExcellent problem-solving skills, with a focus on root cause analysis and resolutionStrong verbal and written communication skillsBachelor's degree in business, engineering, computer science or related technical field3+ years in technical account management, solution engineering, or implementation rolesECommerce or product data platform experienceExperience working in cross-functional teams and navigating complex stakeholder environmentsFamiliarity with SaaS deployment models and scalable system designExperience working with enterprise or strategic clients in eCommerce or retail technologyBenefitsMedical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1A 6% 401(k) matchCompetitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days12 weeks primary caregiver leave & 4 weeks secondary caregiver leaveAccident, critical illness, and hospital indemnity insurancePet insuranceLegal assistance and identity theft insurance plansLife insurance 2x salaryAccess to the Calm app and the Employee Assistance Program$65/month Remote work stipend for internetCulture and team-building activitiesTuition assistanceCareer development opportunitiesCharitable contribution match up to $250 per yearDiscretionary bonus for non-sales rolesSales incentives (where applicable)Company OverviewRithum is a provider of cloud-based e-commerce fulfillment and marketing solutions for large retailers, marketplaces, and consumer brands. It was founded in 1997, and is headquartered in Atlanta, Georgia, USA, with a workforce of 501-1000 employees. Its website is https://www.rithum.com.Company H1B SponsorshipRithum has a track record of offering H1B sponsorships, with 2 in 2025, 3 in 2024. Please note that this does not guarantee sponsorship for this specific role.