[Remote] Technical Account Manager
Note: The job is a remote job and is open to candidates in USA. WitnessAI is a company that specializes in intent-based AI security, focusing on preventing data breaches and ensuring the safe use of AI technologies. The Technical Account Manager will act as a trusted advisor to customers, guiding them through the deployment and integration of the security platform while providing technical support and fostering strong relationships.ResponsibilitiesCustomer Onboarding & Integration: Guide new customers through deployment, configuration, and best practices tailored to their network security environmentsTechnical Support & Troubleshooting: Serve as a technical point of contact for advanced support issues, helping customers resolve complex network or security-related challengesCustomer Advocacy: Build strong relationships and understand customer goals, proactively identifying opportunities to improve their experience and adoptionTraining & Enablement: Deliver product training sessions and create technical resources (e.g., guides, runbooks, videos) to empower customer teamsFeedback Loop: Collaborate closely with product and engineering teams to relay customer feedback, feature requests, and bug reportsSecurity Expertise: Act as a subject matter expert in networking and AI security conceptsâfirewalls, proxies, jailbreaks, unethical usage and data leakageAccount Health Monitoring: Track usage metrics and signals to identify risks and opportunities across your customer portfolioSkillsBachelor's degree in Computer Science, Information Security, or a related field (or equivalent experience)3+ years of experience in a customer-facing technical role (Customer Success, Support, Pre-Sales, or Solutions Engineering)Strong understanding of networking fundamentals: TCP/IP, DNS, VPN, firewalls, IDS/IPS, Zero Trust, etcStrong understanding of common enterprise technologies and architecturesHands-on experience with firewalls and/or proxies (e.g., Palo Alto Networks, Cisco, Zscaler, Netskope, Fortinet)Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiencesExperience working in fast-paced SaaS or cybersecurity environmentsFamiliarity with SSO, authentication protocols (SAML, OAuth), and cloud security practices is a plusRelevant security certificationsExperience with supporting or working with cybersecurity teamsPrior experience supporting enterprise or global customersPrior startup experienceBenefitsHybrid work environmentCompetitive salary.Health, dental, and vision insurance.401(k) plan.Opportunities for professional development and growth.Generous vacation policy.Company OverviewWitnessAI is building the guardrails that make AI safe, productive, and usable. It was founded in 2023, and is headquartered in Mountain View, California, USA, with a workforce of 51-200 employees. Its website is https://witness.ai.Company H1B SponsorshipWitnessAI has a track record of offering H1B sponsorships, with 1 in 2026, 2 in 2025. Please note that this does not guarantee sponsorship for this specific role.