[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. AppOmni is a company that specializes in SaaS security, aiming to prevent data breaches through their innovative platform. They are seeking a Technical Account Manager to engage with their largest customers, ensuring they maximize the value of the AppOmni product by providing strategic guidance and technical expertise.ResponsibilitiesManage and serve as the primary point of contact for all post-sales technical and functional needs for AppOmni’s top enterprise customers through strong technical acumen, in-depth product knowledge, relationship-building, strategic planning, business value articulation, and executionBe consultative and be viewed as a technical SME by exhibiting a complete understanding of customer technical goals and objectives. Develop a trusted advisor relationship with customer champions, sponsors, and technical teams to drive product adoption and ensure they are using AppOmni to achieve full business valueEnsure that a deployment and adoption plan is in place with each customer in order to facilitate the customer achieving their stated success criteria. Work closely with AppOmni’s Customer Success Manager (CSM) team to monitor and identify adoption and utilization trends, provide recommendations based on customers' needs, risks, and strategyIntroduce, demonstrate, and implement new products and features as they become availableDevelop expertise in AppOmni’s API capabilities to help customers augment UI-based functionality with script-based approaches to unlock valueWork closely with the Product and Engineering teams to define and influence SaaS application support roadmap and augmentation beyond the AppOmni Developer PlatformIncrease customer retention by assisting regular health check meetings for tactical items, and assisting with strategic business reviews for alignment of objectives and outcomesHelp the customer document their technical success criteria and strategy and partner with the CSM and customer teams to ensure adherence to the strategy; work with the customer to update technical success criteria if/as customer priorities shiftDefine and document the customer’s end-state AppOmni architecture and work with the customer to develop a roadmap and strategy for achieving the desired end-state architectureTrack accounts to identify customer risk and work actively to eliminate that risk; partner with the CSM by contributing to the renewal strategy and work closely with the AppOmni Renewals Manager to influence the successful execution of renewalsBe the technical voice of the customer to our internal stakeholders (engineering, product, sales, and executive leadership teams) and provide internal feedback on how AppOmni can better serve our enterprise customersWork closely with Product and Engineering on identification and tracking of product improvement requests, troubleshooting, and bugsEvangelize customer success stories with the AppOmni Marketing teamAbove all, put customer’s needs first and demonstrate customer obsessionSkills3-5+ years experience in customer success and/or technical account management in a SaaS organization, consulting, technical customer support, or sales engineeringCurrent experience working directly with mid-market to enterprise-level customersSaaS security experience, Cloud security experience, Identity and Access Management, vulnerability management, or experience in other cybersecurity disciplines are strongly preferredExperience with Python, Django, and/or other common developer frameworks to extract, transform, and load data through various API interfacesExperience working with REST APIsUnderstanding of various authentication methodsAbility to understand various SaaS Applications' RBAC structureExperience supporting customer organizations comprised of security teams and business application ownersWorking knowledge of common SaaS solutions such as Salesforce, M365, ServiceNow, Workday, OktaSelf-driven and self-motivated individual who enjoys a fast moving and constantly changing environmentStrong customer facing and presentation skills with the ability to establish credibility with multiple stakeholdersHas handled difficult customers or situations and can demonstrate resolutionsAbility to travel to customer locations monthlyProficiency in Salesforce and Zendesk is preferredStartup experience is a plusBenefitsHigher compensation may be available for candidates in higher cost of living markets.Stock Options: Our vision is to not just grow as a company but to grow together. By offering stock options, we are inviting you to be an integral part of our journey forward.Generous paid time offPaid company holidaysPaid floating holidaysPaid parental leavePaid sick time and paid family leave for applicable statesHealth insurance - medical, dental, and vision with HSA optionLifeWorks Employee Assistance ProgramCompany-provided life insuranceAD&DSTD/LTD and additional supplemental life insurance options401(k) and Roth retirement saving accountsA monthly wellness benefit reimbursementAll benefits are subject to eligibility requirements and plan details.Company OverviewAppOmni helps manage SaaS security by detecting risks, monitoring activity, and simplifying access and compliance. It was founded in 2018, and is headquartered in San Mateo, California, USA, with a workforce of 201-500 employees. Its website is https://appomni.com/.Company H1B SponsorshipAppOmni has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.