[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Socket is a company that helps developers and security teams ship faster by minimizing security busywork. The Technical Account Manager will own customer success post-sale, ensuring customers effectively use Socket's products, leading technical onboarding, troubleshooting issues, and advocating for customer needs within the company.ResponsibilitiesOwn post sales relationship as the main point of contact and technical advisorStrategize with AEs on upsells, renewals and expansionsRelationship building and executive alignment with our ChampionsConducting Quarterly Business Reviews with strategic customersBuild measurable customer success plansLead technical onboarding for new enterprise customers, from initial setup through full integrationWork with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal toolingBuild repeatable onboarding playbooks, scripts, and automations that reduce time-to-valueInvestigate and resolve integration, configuration, and compatibility issuesRespond to customer issues in dedicated Slack channelsUse logs and telemetry to identify root causes and document fixesEscalate to Engineering when needed and follow through to resolutionRun discovery conversations to understand customer goals and use casesTranslate complex product capabilities into practical, developer-friendly guidanceConduct architecture reviews and security posture assessmentsDeliver workshops, office hours, and deep-dives that drive adoptionBring technical feedback and field intelligence back to Product and EngineeringSurface patterns that inform roadmap prioritiesContribute documentation and internal tooling to scale the Technical Success practiceSkills6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and successBackground in application security, DevSecOps, or open-source ecosystemsExperience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)Ability to read and reason about code (JavaScript, Python, TypeScript)Familiarity with APIs, webhooks, and SaaS integration patternsHands-on experience with Package ManagersComfort troubleshooting in production environments alongside engineering teamsClear written and verbal communication with developers, security practitioners, and executivesWillingness to travel for customer and company meetings as neededExperience with SCA, dependency management, or security scanning toolsContributions to open-source projectsBenefitsMarket competitive salary bandsMeaningful equity programComprehensive health benefits for you and your family (99% coverage)Flexible time-off, holidays, and winter shutdown to rest & rechargePaid parental leaveRemote-first, with quarterly team off-sitesCompany OverviewSocket is a developer-first security platform that protects your most critical apps from software supply chain attacks. It was founded in 2020, and is headquartered in Stanford, California, USA, with a workforce of 51-200 employees. Its website is https://socket.dev.Company H1B SponsorshipSocket has a track record of offering H1B sponsorships, with 1 in 2026. Please note that this does not guarantee sponsorship for this specific role.