[Remote] Tax Resolution Analyst

Note: The job is a remote job and is open to candidates in USA. Dayforce is a global human capital management company seeking a Tax Resolution Analyst. The role involves researching complex tax issues, negotiating with agencies, and ensuring compliance across various tax jurisdictions.ResponsibilitiesResearch complex tax issues to develop effective tax resolution strategiesDemonstrate a broad knowledge of tax jurisdictions and skill sets(federal, state, and local taxing authorities), showing flexibility in assignment and dependability in executionPerform tax account reconciliations, often reviewing agency transcripts and investigating account issuesInvestigate root cause issues and guide prevention and risk mitigationDraft and/or review penalty abatement letters, putting together compelling defenses, substantiated by taxing authorities (often due to reasonable cause)Communicate with internal teammates and external customers to obtain information or required approvals for tax jurisdiction issues. You will participate in customer conference calls as neededNegotiate with agencies and customers to ensure all involved are satisfied with the solutionMaintain compliance and minimize tax risks by following strict policiesUpdate the senior leadership team on cases and progressPartner with other internal departments to resolve issues, remove barriers, establish service level agreements, drive revenue, and improve processes impacting tax operations and customer experiencePerform other duties or special projects as assigned that are specific to the essential operations of the businessSkillsAssociated degree or higher, or equivalent 1-3 years of related tax/payroll/accounting experience; or an equivalent combination of education and experienceClient service experience with a focus on net promoter score (NPS) and driving client valueKnowledge of federal, state, and local payroll tax lawsExperience with tax research and penalty abatement requestsAnalytical ability, technical, and quality orientation in problem resolutionBusiness-minded and always looking for ways to drive revenue and cost savings and do processes smarterExcellent verbal and written communication skillsAbility to work in a very fast-paced environmentProficiency in working within Windows environment, business applications, and proprietary desktop tool setsQualification to represent taxpayers before taxing authorities (attorney, Certified Public Accountant, Enrolled Agent, etc.)Experience in customer relationship management (CRM) software, specifically Salesforce case managementBenefitsMedical, dental, vison, and life insurance401k plan (plus match)Global Employee Stock Purchase PlanUnlimited Time Away From Work (in lieu of accrued vacation time)10 paid US holidaysUp to 80 hours of paid sick time17 weeks of paid parental leave, subject to the terms of the applicable policy or programVolunteer daysDayforce CaresCompany OverviewDayforce is a time and attendance application that helps businesses automate clocking and streamline employee payroll. It was founded in 2008, and is headquartered in Toronto, Ontario, CAN, with a workforce of 5001-10000 employees. Its website is http://www.dayforce.com.Company H1B SponsorshipDayforce has a track record of offering H1B sponsorships, with 1 in 2026, 2 in 2025, 3 in 2024. Please note that this does not guarantee sponsorship for this specific role.