[Remote] TAC Seasonal Specialist Bilingual French‑Canadian Speakers

Note: The job is a remote job and is open to candidates in USA. Superior is seeking Seasonal TAC Specialists to provide bilingual support for technical assistance projects. This remote position requires fluent French‑Canadian speakers to assist with customer calls, troubleshoot issues, and ensure consistent communication across various platforms.ResponsibilitiesProvide technical support via phone, email, and/or ticketing systemsTroubleshoot hardware, software, and basic network issuesAccurately document incidents, resolutions, and escalationsFollow established procedures, SLAs, and escalation pathsCommunicate clearly and professionally with users and internal teamsEscalate unresolved issues to appropriate support tiersMaintain confidentiality and data security standardsSkillsFluent in French (Canadian dialect strongly preferred)Prior experience working in bilingual or multilingual support environmentsPrior experience in technical support, help desk, or customer supportExperience using ticketing systems (e.g., ServiceNow, Zendesk, Jira, or similar)Strong written and verbal communication skillsAbility to follow documented processes and troubleshoot systematicallyReliable internet connection and ability to work remotelyAvailability to work seasonal schedules as business needs requireAuthorization to work in the applicable locationPrevious TAC, service desk, or call center experienceExposure to SaaS applications, hardware support, or networking fundamentalsAbility to adapt quickly in a fast‑paced support environmentFlexibility to support varying shifts, including peak periods if requiredCompany OverviewWe are seasoned treasury experts, dedicated to serving all of our clients' banking needs. It was founded in 1931, and is headquartered in Santa Fe Springs, California, USA, with a workforce of 51-200 employees. Its website is http://superiorpress.com.



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