[Remote] Customer Support Specialist (Partnership Sales Coordinator)

Note: The job is a remote job and is open to candidates in USA. Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. They are seeking a Customer Support Specialist (Partnership Sales Coordinator) to support and scale their global partnerships organization, focusing on partner renewals, account health, and enablement.ResponsibilitiesOwn renewal readiness support for assigned partners, ensuring renewals are proactive, informed, and well-executedTrack and manage: Contract terms and renewal dates, Usage, engagement, and performance indicators, Key milestones tied to renewal successPrepare renewal summaries and renewal support materials, including: Account health snapshots, Value realization and usage insights, Partner activity and engagement historyIdentify and flag renewal risks early (low engagement, inactivity, missing enablement, contract complexity) and coordinate mitigation actions with Partner ManagersSupport renewal execution workflows, including internal handoffs, approvals, partner communications, and post-renewal follow-upMaintain accurate renewal status, notes, and outcomes in CRM and internal systemsSupport partner onboarding, including enablement coordination, documentation, and internal alignmentAct as an ongoing point of coordination between partners and internal teams to ensure partner needs are addressed in a timely mannerAssist in preparing materials for partner business reviews, renewal discussions, and planning conversationsHelp ensure partners have access to current messaging, assets, and enablement materials throughout the partnership lifecycle—not just at launchDevelop and maintain partner-ready marketing and enablement content to support co-selling and renewal value, including: Blog posts and partnership announcements, Case studies highlighting partner-driven outcomes, Webinar, event, and enablement materialsBuild and update partner messaging toolkits, such as: Solution briefs and presentations, Demo narratives and customer-facing assets, Partner pages on the company websiteSupport execution of joint go-to-market efforts with partners (co-branded campaigns, webinars, events, industry activations), with a focus on consistency and repeatability rather than owning strategyAssist in preparing materials for partner business reviews, renewal discussions, and planning conversationsHelp ensure partners have access to current messaging, assets, and enablement materials throughout the partnership lifecycle—not just at launchOrganize and continuously update partner-related sections of the company website, including: Partner listings and profiles, Webinar recordings and event information, Blogs, case studies, and downloadable resourcesEnsure content stays aligned with current partner offerings, messaging, and renewal-focused value propositionsAct as an ongoing point of coordination between partners and internal teams to ensure partner needs are addressed in a timely mannerExecute or support partner-specific email marketing campaigns, including renewal-adjacent messaging, nurture flows, and re-engagement campaignsSupport the full partner-influenced customer lifecycle: Awareness through content and campaigns, Conversion via landing pages and email coordination, Retention through onboarding materials, partner communications, and lifecycle contentCoordinate materials and logistics for regional partner-led events that reinforce partner value and long-term engagementTrack and report on partner and renewal-related metrics, including: Renewal dates and outcomes, Partner engagement and usage trends, Campaign and content performanceHelp define and monitor key partner KPIs across renewals, engagement, and co-marketing performanceUse data and insights to recommend improvements to renewal processes, enablement assets, or partner programsSkillsStrong Microsoft office skills, specifically Excel (VLOOKUPs and pivot tables) and PowerPointAbility to multitask in a fast-paced environmentUnderstanding business strategy, especially sales and marketingAbility to work efficiently with internal and external stakeholdersQuick learner who is adaptable to change and able to pivot when necessaryAt least 3 years of experience in a professional setting and strong communication skillsBenefitsMedical, Dental, Vision Insurance401k, With Matching ContributionsShort-Term/Long-Term Disability InsuranceHealth Savings Account (HSA)/Health Reimbursement Account (HRA) OptionsPaid Time Off(including sick, holiday, vacation, etc.)Tuition ReimbursementGrowth OpportunitiesCompany OverviewArrow Electronics offers solutions including systems for mass storage solutions, infrastructure security, and software in an IT environment. It was founded in 1999, and is headquartered in Kraków, Malopolskie, POL, with a workforce of 10001+ employees. Its website is http://www.arrowecs.pl.Company H1B SponsorshipArrow Electronics has a track record of offering H1B sponsorships, with 9 in 2026, 54 in 2025, 38 in 2024, 50 in 2023, 68 in 2022, 62 in 2021, 86 in 2020. Please note that this does not guarantee sponsorship for this specific role.