[Remote] Systems Engineering Manager (Remote)

Note: The job is a remote job and is open to candidates in USA. CareFirst BlueCross BlueShield is seeking a Systems Engineering Manager to lead a team of technical engineers responsible for the organization's infrastructure design and engineering. The role involves managing operations across multiple data centers and cloud infrastructure while ensuring system performance, security, and compliance with service level agreements.ResponsibilitiesOversees system engineers and engineering support processes to ensure effective resolution of business issuesEvaluates deliverables to ensure products and services meet customer expectationsManages the relationship with internal business units to deliver on service level agreementsPerformance Management and Associate DevelopmentCommunicates frequently with vendors to understand product lifecyclesGuides engineering teams in developing system, performance, and software specificationsLeads validation planning process to outline deliverables, resources, personnel, and timelines for ongoing projectsSkillsBachelor's Degree in Computer Science, Information Technology or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience5 years Related professional experience1 year Supervisory experience or demonstrated progressive leadership experienceAbility to present technical and non technical information to multiple audiencesAbility to build relationships across a variety of partner groups in a global environmentAbility to plan and manage complex projectsKnowledge of engineering theory and design criteriaProficiency with various systems engineering tools and processesMust be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellenceMust be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challengingMust be eligible to work in the U.S. without SponsorshipITIL Foundations v3BenefitsCareFirst offers a comprehensive benefits packageVarious incentive programs/plans401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements)Company OverviewCareFirst. It’s not just our name. It’s our promise. It was founded in 1934, and is headquartered in Baltimore, Maryland, USA, with a workforce of 5001-10000 employees. Its website is https://individual.carefirst.com.