[Remote] System Support Analyst I (Mon-Fri 7am-4pm Eastern time)

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a healthcare technology company that focuses on medical imaging solutions. The System Support Analyst I serves as the primary technical contact for customers using the InteleShare software, providing essential technical support to ensure system performance and customer satisfaction.ResponsibilitiesProvide technical support to customers via phone and portal, monitor client sites, and resolve cases promptlyDiagnose and troubleshoot complex technical issues involving software, Windows OS, SQL Server, and related technologiesLog and document all incidents and problems using the ServiceNow ticketing systemInstall and configure InteleShare software to meet customer operational needsPrioritize work based on service level agreements and escalate issues when necessaryParticipate in knowledge sharing, publish Knowledge Base articles, and support projects to improve support operationsWork Monday-Friday, 7am-4pm Eastern timeSkills1-2 years of experience in Windows administration and technical customer supportStrong knowledge of Microsoft Windows OS for servers and workstationsProven customer service skills with strong client interaction abilitiesExcellent verbal and written communication skills in English or equivalentStrong problem-solving and analytical skills with attention to detailAbility to work effectively under pressure in a client-facing environmentCapability to work remotely using secure connections and remote desktop toolsExperience with SQL queriesKnowledge of Linux and Mac OSExperience with SaaS or cloud environmentsExperience in medical or research settings, familiarity with DICOM, HL7, HIPAA, Healthcare IT, PACS, or RISBenefitsMedicalFinancialRetirementPTOOther benefitsCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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